[OPLINLIST] Spring 2009 Support Staff Symposium - At Your Service: Putting the Customer First!

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication. Please forward to anyone who might be interested in 
attending.
****************************************************************************
*


    Spring 2009 Support Staff Symposium - At Your Service: Putting the
    Customer First!


      Register

http://www.swonlibraries.org/viewevent?id=1420


      Date & Time

Thursday, April 23rd, 2009

9:00 a.m. - 3:30 p.m.


      Location

Roberts Convention Centre
123 Gano Road
Wilmington, Ohio 45177


      Speaker(s)

*Linda Bruno*, Keynote Speaker.

Linda Bruno has been helping people grow, both professionally and 
personally, for over 10 years. She works with libraries, universities, 
Chambers of Commerce, corporations and other organizations to help them 
nurture their most valuable resource -- their employees.

Linda's ability to combine humor and real-life experience with her 
knowledge of people enables her to relate to her audience in a unique 
way. With more than twenty years of hands-on management in positions 
such as Director of Purchasing, Vice President of Sales and Vice 
President of Customer Relations, she has developed a keen insight into 
what works in the real world. Linda's experience as a national trainer 
with Dun & Bradstreet has also expanded her ability to communicate 
effectively.

*/Breakout Speakers/*
. Anne Abate and Glen Horton will present Learn to be a Social Nija!
. Sheila Freyhoff will present Essential Phone Skills for a Positive 
Transaction
. Linda Bruno will present Internal Customer Service


      Description

*Registration & Breakfast - 9:00-9:30 a.m.*

*Morning Session - Oh, Customer Service, Wherefore Art Thou??*

*Breakout Sessions* - Each breakout session will be offered two times.

*Breakout Session I: Essential Phone Skills for a Positive Transaction*

*Breakout Session II: "Success is an Inside Job"*

*Breakout Session III: Learn to be a Social Ninja! *


      Meal

Continental breakfast and lunch will be provided.


      Registration

The deadline to register is Thursday, April 16th, 2009

    * *Contributing Member of SWON Libraries (Early Bird Registration
      Through March 23, 2009)*
      $50 (Price will be $60 after March 23, 2009).
    * *First-Time Attendee*
      $50 **
      <http://www.swonlibraries.org/register?a=formreg&id=1420&rate=cost3&sponsor=SouthWest%20Ohio%20and%20Neighboring%20Libraries&addattendee=Y>
    * *Contributing Member of NEO-RLS, NORWELD, or SERLS*
      $60 **
      <http://www.swonlibraries.org/register?a=formreg&id=1420&rate=cost2&sponsor=SouthWest%20Ohio%20and%20Neighboring%20Libraries&addattendee=Y>
    * *Other*
      $100 **
      <http://www.swonlibraries.org/register?a=formreg&id=1420&rate=cost4&sponsor=SouthWest%20Ohio%20and%20Neighboring%20Libraries&addattendee=Y>


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