[OPLINLIST] NEO--Dealing with Difficult People

[Melissa R. Lattanzi]

No time to leave your desk?  Don't miss this opportunity at your
fingertips.

Chances are, you have dealt with a difficult person at some point in the
past (maybe today??). It doesn't seem to get any easier, does it? With
the tips you learn in these sessions, you may never consider it "easy,"
but you will begin to understand why they behave the way they do - and
after all, it's the behaviors we find difficult, isn't it? 

NEO's Training is Effective, Efficient and Economical!!

Dealing with Difficult People:Why and Who??--A.M.
<http://www.neo-rls.org/../ce/eventdetail.cfm?ID=928>  

Online Training

Thursday, 04/08/2010

Dealing with Difficult People:Why and Who??--P.M.
<http://www.neo-rls.org/../ce/eventdetail.cfm?ID=929>  

Online Training

Thursday, 04/08/2010

Dealing with Difficult People:Tanks, Whiners, and Others Who Irritate
Us!--A.M. <http://www.neo-rls.org/../ce/eventdetail.cfm?ID=930>  

Online Training

Thursday, 04/22/2010

Dealing with Difficult People:Tanks, Whiners, and Others Who Irritate
Us!--P.M. <http://www.neo-rls.org/../ce/eventdetail.cfm?ID=931>  

Online Training

Thursday, 04/22/2010

Dealing with Difficult People:Cool, Calm and Collected--A.M.
<http://www.neo-rls.org/../ce/eventdetail.cfm?ID=932>  

Online Training

Thursday, 05/06/2010

Dealing with Difficult People:Cool, Calm and Collected--P.M.
<http://www.neo-rls.org/../ce/eventdetail.cfm?ID=933>  - 

Online Training

Thursday, 05/06/2010

 

 

 

Melissa Lattanzi, Senior Continuing Education Specialist
lattanzm at neo-rls.org

Northeast Ohio Regional Library System

4445 Mahoning Ave. NW

Warren, OH 44483

330-847-7744 ext. 12

http://saveohiolibraries.com/

 

 

 

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