[OPLINLIST] Overdue Notice Wording

[Susan Pieper, M.S.L.S.]

Hello all:
I am looking for ideas for the verbiage of our overdue notices and
reminders. At the recent OLC Convention/Expo, Artie Isaac shared with us
that patrons feel like the only mail they get from us is "hate" mail. That
got me to thinking that there must be a better way we can word our overdue
notices... thanking patrons for being library supporters, offering to renew
over the phone, perhaps they overlooked, etc. etc. So, how do you turn an
overdue notice into a positive message?

Interested in reading your responses and being inspired by your ideas.
Responses will probably be used in an upcoming issue of the *Rural Library
Services Newsletter*, a national publication that that for over 25 years,
has addressed the trends, issues and challenges facing America's rural
libraries.

Best to you,
Susan
*****************************
Susan Hill Pieper, M.S.L.S.
Director/Editor
Paulding County Carnegie Library
Rural Library Services Newsletter
205 S Main St, Paulding, Ohio 45879
419-399-2032 voice 419-399-2114 fax
www.pauldingcountylibrary.org
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