[OPLINLIST] Who do you see?

[SWON Info]

      “I don’t work with teens,” he said wishfully.

He was wrong. You work with everyone you see. They’re all customers: The 
patrons who come through the doors or call you on the phone; The 
employees you work next to or hardly ever see. How you respond to all 
these people impacts their experience of the library.

Valerie Davis gave a great talk at yesterday’s Staff Training Symposium 
at Dayton Metro. She’s a Teen Services librarian, and she knows that 
teens can be a difficult to welcome into the library. But if other 
library staff don’t also take the initiative to value teen patrons, 
teens pick up that they aren’t wanted. And as Valerie pointed out, these 
are your future patrons and your future tax base.

Valerie has plain-language rules with teens that follow the guideline 
that you’re responsible for your own actions. Like, “Don’t be a jerk.” 
Other patrons are held to these standards, too, even if the list of 
rules looks different. When an unruly adult crosses the line, she asks 
him to leave. Likewise, when one of the teens she’s good friends with is 
being disruptive and doesn’t respond to a warning, she kicks that teen 
out for the rest of the day.

It’s hard to find the energy and enthusiasm to be “on” all the time. We 
all have days when we aren’t at our best. But we can always treat those 
around us with respect. If you are a regular library patron yourself, 
you probably know who at that library will help you and who won’t. Be 
the employee who treats patrons like they belong there, and you’ll turn 
patrons from library visitors into people who see the library as /their 
library/and keep it a positive, welcoming place.


Nathan Swartzendruber
SWON Technology Educator

------------------------------------------------------------------------


    Microsoft Publisher: SWON’s Level-Up Lab

Microsoft Publisher isn’t Word with a new look. It’s got tools that make 
complex documents much easier to manage. Take text boxes for example. In 
Publisher, you can decide exactly where on the page you’d like to place 
text.


What if there’s too much text for that one spot? Link text boxes; as 
text overflows from the first box, it pours into the linked box, whether 
that’s in a different column or on a different page. Sign up for the 
Level-Up Lab and put these and other Publisher features to work for you: 
http://tiny.cc/publisher-lab

<http://tiny.cc/publisher-lab>
------------------------------------------------------------------------
Connect to SWON online: Website <http://www.swonlibraries.org/> : 
Calendar <http://oh.evanced.info/swon/lib/eventcalendar.asp> : Facebook 
<https://www.facebook.com/SWONLibraries?sk=wall> : Twitter 
<http://twitter.com/swonlibraries>


      Calendar excerpts from the next two weeks. Click event titles for
      more information.

  * *When Webinars Attack! Getting from Tedious to Terrific
    <http://oh.evanced.info/swon/lib/eventsignup.asp?ID=518>* -
    (5/23/2013) - Online
  * *SWON office closed for Memorial Day - (5/27/2013)*
  * *Drama-Free Workplaces, Part 2
    <http://oh.evanced.info/swon/lib/eventsignup.asp?ID=519>* -
    (5/28/2013) - Online
  * *Teen Services (SIG) Meetings
    <http://oh.evanced.info/swon/lib/eventsignup.asp?ID=483>* -
    (5/28/2013) - PLCH Main Branch, Downtown Cincy
  * *Gamification 101: Is Your Organization Ready for the Gamer
    Employees? <http://oh.evanced.info/swon/lib/eventsignup.asp?ID=520>*
    - (5/30/2013) - Online
  * *PLCH’s 41st Annual Friends Book Sale
    <http://oh.evanced.info/swon/lib/eventsignup.asp?ID=536>* - (6/1 to
    6/7/2013) - PLCH Main Branch, Downtown
  * *The 5 Secrets to Inner Confidence
    <http://oh.evanced.info/swon/lib/eventsignup.asp?ID=529>* -
    (6/4/2013) - Online



SWON Libraries - http://www.swonlibraries.org
10250 Alliance Rd, Suite 225
Blue Ash, OH 45242
phone (513) 751-4422 - fax (513) 751-0463





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