[OPLINLIST] Only a few days remain to register for the “Classy Pickles: The Role of Customer Service in Company Culture” OHIONET webinar (4/24/14)

[Shelly Miller]

*Please excuse cross-postings.*

Are you wondering how you can improve the quality of your users’
experience?  Could you and your colleagues use some tips and insights on
how to assess (and change) your organization’s customer service outlook?
 Then come hear about how the good folks at the State Library of Ohio
(recently named a Top Work
Place<http://www.columbusceo.com/content/downloads/PDFs/2014/Top_Workplaces_2014_charts_lr.pdf>by
Columbus CEO magazine and WBNS 10TV) have developed and implemented a
staff competency in Customer Focus.

This webinar will feature the irrepressible Matthew Dyer, Head of Employee
Services at the State Library.  Attendees will

   -

   explore assessment tools that are being used by various state agencies
   and how these tools are being used to change the culture of the state
   government's workforce
   -

   understand why and how the State Library of Ohio is implementing a staff
   competency in Customer Focus
   -

   learn about how a Customer Focus competency can have a positive impact
   in their libraries
   -

   acquire an overview of two customer service training programs which may
   be useful for their libraries

Classy Pickles: The Role of Customer Service in Company
Culture<http://www.ohionet.org/civicrm/event/info?reset=1&id=178>
When:  Thursday, April 24th, 3:30 PM to 4:30 PM
Where:  Live, ONLINE with Citrix GoToWebinar
*CLICK HERE* <http://www.ohionet.org/civicrm/event/info?reset=1&id=178> to
register!

*REMEMBER*:  Employees of Premium Level OHIONET members can attend
OHIONET’s in-house webinar and workshops for free.  Not sure what
membership level your library maintains?  *Contact us*
<ohionet at ohionet.org>--we’re
happy to help.

To check out all our current CE options, CLICK
HERE<https://www.ohionet.org/training-calendar>for the OHIONET
Training Calendar.

If you have questions <shellym at ohionet.org> about or
suggestions<https://docs.google.com/forms/d/1s7iXT9AwEfaVt4cjUF5RA4SHR4ixOGM1_HVdArx7maw/viewform>for
OHIONET's CE offerings, don't hesitate to contact me.

Shelly S. Miller
Continuing Education Coordinator
OHIONET
 1500 West Lane Avenue
Columbus, OH 43221-3975

Voice: (614) 484-1063
Toll-Free: (800) 686-8975 x37
Fax: (614) 486-1527
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