[OPLINLIST] HeritageQuest and Ancestry Session Counts

[Don Yarman]

Please note that the stats for number of HeritageQuest and Ancestry
sessions from mid-December to mid-January were over-reported. No corrected
count is expected.

                    Don Yarman
                    Director, Ohio Public Library Information Network
                    2323 W Fifth Ave Suite 130, Columbus OH 43204
                    don at oplin.ohio.gov | 614.728.5250

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From: ProQuest <info at go2.proquest.com>
Date: Tue, Mar 12, 2019 at 1:30 PM
Subject: Usage Statistics: December & January Session Counts
To: <don at oplin.ohio.gov>


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Dear Colleague,

Ancestry has notified ProQuest that due to a technical issue on Ancestry's
side, the session count data in customer COUNTER Database reports is
incorrect for the time period of December 10, 2018 through January 22,
2019. These incorrect session counts overestimate the number of sessions
during that time period for both Ancestry Library Edition and HeritageQuest
Online.

As of January 23, 2019, Ancestry has fixed this technical issue and the
session counts from January 23 forward are correct and accurate.
Unfortunately, Ancestry has advised that corrected session counts for the
time period in question cannot be provided or recovered.

We apologize for this inconvenience and realize this can make it difficult
to evaluate sessions for the time period in question; however, sessions
from January 23 forward are accurate.

Ancestry offers libraries the best suite of genealogy resources available.
As Ancestry's distributor in the library market, ProQuest provides
customers the usage statistics that we receive directly from Ancestry. We
work with Ancestry on an ongoing basis to provide feedback on the unique
needs of libraries and their users.

For further questions or feedback, please contact the ProQuest Technical
Support Team
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