[OPLINTECH] Gates monitors - update

[Karen Perone]

Thank you to those who responded to my previous post. Here is an update.

The flaking/scratching is not on the outside of the screen but inside. I 
am now looking at this as akin to the old overused Etch-a-Sketch screen.

Several others mentioned that they had the same problem. Ours, 
unfortunately, went out of warranty in July and we didn't discover the 
problem until recently.

I called Gateway and was told that since they are no longer under 
warranty that there was nothing they could do about them. It seems 
rather odd that we have MANY other VX720 monitors from Gateway and none 
of them are experiencing this problem - just this batch of four that we 
purchased with Gates funds.

They do not have an incident report or recall for these monitors. I 
requested that they document my concern. I suggest that if others have 
this same problem that you call their support number and report it. If 
you are lucky enough to still have them under warranty, they will 
replace them.
--Karen


> -----Original Message-----
> From: Karen Perone [mailto:peroneka@oplin.org] 
> Sent: Monday, November 01, 2004 11:44 AM
> To: oplintech@oplin.org
> Subject: [OPLINTECH] Gates monitors
> 
> To anyone who has Gates computers:
> 
> I have noticed recently that the monitors on our Gates computers are 
> losing their screen coatings for lack of a better term.
> 
> We clean the screens using monitor wipes and have not experienced this 
> problem with any of our other Gateway monitors of the same vintage.
> 
> The coating seems to be flaking off and they are not real pleasant 
> looking at this point.
> 
> Has anyone else experienced this? Is there a way that we can restore 
> their appearance and clarity?
> 
> --Karen Perone, Rodman Public Library