[OPLINTECH] Office of Information Technology Customer Update - April 7, 2006

[Corroto, Vince]

Office of Information Technology Customer Update - April 7, 2006

 

 

Scheduled Maintenance:

 

When: Every Tuesday

 

Time: 3:00 AM to 6:00 AM

 

April 11, 18, 25 - OIT engineers will be migrating customers to the new
Columbus Core Network.  These moves will be coordinated with the
customers by their customer engineers.

 

April 18 - OIT engineers are planning to move the Department of Natural
Resources DS-3 connection from BBSOC9 to BBSOC4 as part of the migration
to the new Columbus Core Network.

 

April 18 - OIT engineers will be changing configurations on ISPSOC &
ISPRHO for the Department of Natural Resources wireless project.

 

Columbus Core GE Migration Update:

 

As of Friday, April 7, 2006, we have migrated 87% (93% in SOCC, 79% in
Rhodes) of the customer connections to the new Columbus Core Network.

 

Completed Maintenance:

 

BBSOCC was turned down.

 

Monthly Firewall Maintenance:

 

When: Third Tuesday of every Month

 

Next Scheduled Maintenance: April 18, 2006

 

Time: 3:00 AM to 6:00 AM.

 

The Network Security Group will be performing firewall maintenance. Less
than three minute outages are expected during the maintenance window.
Please contact the Ohio Customer Service and Security Center at
614-644-0701 if you have any questions or concerns.

 

Suspicious and/or Malicious Network Activity Procedure:

 

Moving forward with our goal of providing customers with a secure,
reliable, available, and stable Information Technology environment,
Unified Network Services/Network Administration is seeking participation
from our customers to address reports of questionable network activity.

 

The Office of Information Technology is the registrant of IP addresses
assigned to the State of Ohio by ARIN (American Registry for Internet
Numbers).  In accordance with state policy and industry best practices,
the Ohio Customer Service & Security Center (OCSSC) will notify
agencies, boards, and commissions when questionable activity is reported
or identified on state networks.  Once notified, the customer will be
asked to investigate and resolve the issue within the timelines listed
below. If the issue cannot be resolved within the specified timeframe,
then OIT will work with the customer to block the questionable internet
activity from the network until corrective action can be completed.

 

Based on the possible security implications, the following table defines
the classification along with a time allowance to the customer for
containment.  The OIT will initiate blocking, once the specified time
has elapsed.

 

Classification                                         Description
Time Allowance Before Blocking    

 

Malicious Activity-Spam                        Sending of unsolicited
email                    24 Hours    

Malicious Activity-Scanning                   Checking for open port
30 Minutes  

Malicious Activity-Bandwidth Hog         Router/Switch packet rate too
high         30 Minutes  

Malicious Activity-Access Attempts       Unauthorized access attempts
60 Minutes  

Malicious Activity-Defacement              Public facing web page
defaced             60 Minutes  

Malicious Activity-Worm                       Known source of infections
30 Minutes  

Malicious Activity-Bot                           Repeated access to
remote control         30 Minutes 

 

Your cooperation in this matter is greatly appreciated.  If you have any
questions or concerns, please contact Dixie Rogers at 614-466-4528.

 

Our next Network Customer Meeting is scheduled for Thursday, May 4,
2006.  Please mark your calendars.

__________________________________________________

 

OIT's Goal:

 

OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

 

Service Delivery Division's Goal:

 

Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

 

Customer Suggestions:

 

Please send your suggestions for improving our network services to:
E-mail: OCSSC at ohio.gov

 

Ohio Customer Service & Security Center (OCSSC):

 

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)

 

E-mail: OCSSC at ohio.gov

 

World Wide Web: HYPERLINKs:

 

Unified Network Services

 

www.das.ohio.gov/ITSD/NetworkServices

 

Escalation List

 

http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx

 

Scheduled Maintenance

 

http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx

 

 

 

 

 

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