[OPLINTECH] Office of Information Technology Customer Update – January 12, 2007

[Corroto, Vince]

Office of Information Technology Customer Update – January 12, 2007

 

 

Scheduled Maintenance:

 

When: Every Tuesday

 

Time: 3:00 AM to 6:00 AM

 

No maintenance scheduled

 

 

Monthly Firewall Maintenance:

 

When: Third Tuesday of every Month

 

Next Scheduled Maintenance: January 16, 2007

 

Time: 3:00 AM to 6:00 AM.

 

 

Ohio Customer Service & Security Center - After Hour Service Escalation Procedure

 

Effective immediately, the following after hour (Monday through Friday, 5:00pm – 7:00am and Weekends) escalation list should be utilized when service related matters need to be brought to the attention of UNS-NA management.

 

Customers should wait a minimum of 30 minutes before attempts are made to contact the next level of support

 

Ohio Customer Service & Security Center 

 

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)

 

After Hour Service Escalation

 

1.  UNS-NA Service Manager             (614) 216-1621

2.  UNS-NA Program Manager           (614) 466-6516

3.  UNS-NA Program Administrator    (740) 398-1333

 

________________________________________________

 

 

Customer Suggestions:

 

Please send your suggestions for improving our network services to: E-mail: HYPERLINK "mailto:OCSSC at ohio.gov"OCSSC at ohio.gov

 

Ohio Customer Service & Security Center (OCSSC):

 

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)

 

E-mail: HYPERLINK "mailto:OCSSC at ohio.gov"OCSSC at ohio.gov

 


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