[OPLINTECH] Since I miss-posted, here's the finish of the APC situation

[Bob Neeper]

Powered up the laptop at home last night and had 3 APC emails.

4:00 pm Automated confirmation of 3 NET7's  shipping next business day.

4:17 pm Supervisor in Schneider-Electric's APC Customer care Center with 
soothing verbiage.
    She had received my email forwarded from one of the PR people.

5:25 pm *Shreevathsa Puthraya*  | *Schneider Electric *(first level person I was 
dealing with)
Shreevathsa mentioned "I ensure that we here at APC are committed to create 
delighted customer."

And today 6:16 am PO confirmation number's.

This was a personal best time to completion.
I get involved with some manner of project like this once or twice a year.
Usually takes a few days or even into weeks for results.
You play the game until it seems time to escalate. Each one is different.

This one: 58 minutes after the 'bump it up a level" email.


-- 
Email Signature

R. W. (Bob) Neeper
Community Library  <http://sunbury.cool-cat.org>
44 Burrer Dr.Map  <http://maps.google.com/maps?q=40.243961,+-82.863007>
Sunbury, Oh 43074
Tel:  (740)-965-3901

cool-cat.org  <http://info.cool-cat.org>

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