[OPLINTECH] FYI FWIW A Ticketing System http://osticket.com/

[Bob Neeper]

Community Library was using eTicket (http://www.eticketsupport.com/) since 
2/2014 for in house only.
Staff could create a ticket for various things such as: maintenance problems, 
supplies needed, suggestions, etc.
Auto emails were sent to 3 people to 'claim' the ticket.

I couldn't get the email to work after the OPLIN email switch and also found it 
is no longer supported.
So we are now switching to osTicket.

Only took a few minutes to download & install on our in house openSUSE server.
It's very powerful, works with our new email provider, and is supported.

It did take a while to configure as with a lot of open source, actual 
documentation isn't.
But there's a forum, wiki and blog to help.

-- 
R. W. (Bob) Neeper
(Retired Toledo Scale Engineer & Library Computer Guy)

Volunteering at:
Community Library
44 Burrer Dr.
Sunbury, Oh 43074
Tel:  (740)-965-3901