[OPLINTECH] Windows10 in Patron Computers

Fri Jan 18 13:23:10 EST 2019

The mention of Deep Freeze was just our own example situation. My point is
really that since you're already using domain-joined computers, WSUS might
be fairly easy step to take to manage Windows Updates in your own situation
while you diagnose the problem.

Not knowing all of the intricate details of your situation, another quick
and simple test/step to try might be to fully reset the Windows Update
subsystem on just *one* of your computers to see if it has any impact on
your symptoms. Googling around will quickly point you towards the necessary
steps, but here is a link to Microsoft's instructions
<https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components>.
I'd suggest going though all of the steps in the first sitting. Don't
bother with the "if this doesn't work, then try this next thing, then if
that doesn't work, try this next thing." In my experience, the lesser steps
have never helped and only serve to waste time. If you're going to do
something....Do it right; Do it once.

If shooting from the hip and resetting Windows Updates doesn't work:
Since you're building your computers from an existing image, and the
problem still exists after you re-image your computers, it's possible that
the original image has a problem. You can verify this by reimaging one test
computer and then doing *no* (or the least possible number of) changes to
it and see if the problem persists. If the problem persists, then you
probably have a problem baked into your image and you can eliminate all of
the post-image steps you take. If the problem *isn't* there, then you're
introducing the problem at some point after the image and you should be
able to methodically figure out exactly *what* in your normal post-image
procedure is introducing it. If you're slow, deliberate, and methodical in
your testing, you should be able to isolate the specific point at which the
problem is introduced.

HTH,
Chad

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in libraries and
schools*

On Fri, Jan 18, 2019 at 8:00 AM Ortiz, Alexandria via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> Right now we are not using DeepFreeze. The only other software we have on
> the patron computers is Envisionware’s PC Reservation and LPTOne.
>
>
>
> Alexandria Ortiz Rosado
>
> Systems Librarian | Hialeah Public Libraries
> 190 West 49th Street,
>
> Hialeah, FL 33012
> 305-821-2700, ext. 239
> ao13121 at hialeahfl.gov | www.hialeahfl.gov/library
>
>
>
> *From:* Chad Neeper [mailto:cneeper at level9networks.com]
> *Sent:* Thursday, January 17, 2019 2:09 PM
> *To:* oplintech at lists.oplin.org
> *Cc:* Ortiz, Alexandria
> *Subject:* Re: [OPLINTECH] Windows10 in Patron Computers
>
>
>
> Hi Alexandria,
>
>
>
> We have Windows 10 installed on patron computers in several of our
> libraries here in Ohio. We haven't experienced the specific symptoms you've
> described. However, because we use Deep Freeze, because Microsoft has taken
> such a haphazard approach to updates on Windows 10, and because the quality
> of those updates are frequently in the toilet... we prevent the Windows 10
> patron computers from getting automatic updates by managing them with WSUS.
> This way, we can test an update on one or two computers before allowing
> them to roll out en masse. This helps to avoid catastrophic problems any
> given Microsoft update might cause with Deep Freeze and helps to stem the
> onslaught of problems Microsoft has with their updates.
>
>
>
> Using WSUS may not specifically solve your problem, but it may help you to
> manage/mitigate it at least and perhaps methodically determine what exactly
> IS the root cause.
>
>
>
>
>
> HTH and Good luck!
>
> Chad
>
> ______________________________
> *Chad Neeper*
> Senior Systems Engineer
>
> *Level 9 Networks*
> 740-548-8070 (voice)
> 866-214-6607 (fax)
>
> *Full IT/Computer consulting services -- Specialized in libraries and
> schools*
>
>
>
>
>
> On Thu, Jan 17, 2019 at 12:52 PM Ortiz, Alexandria via OPLINTECH <
> oplintech at lists.oplin.org> wrote:
>
> Hello,
>
>
>
> We installed Win10 back in 2016 but for some reason when Windows runs its
> updates the computer always ends up freezing and unable to correctly run
> them. We tried reimaging a couple but the issue still persists, has anyone
> else been having these type of issue? The libraries’ patron computers are
> using mandatory profiles and they’re domain-joined. I’m not sure if the
> issue is how they were originally setup or if it simply the updates.
>
>
>
> Thanks,
>
>
>
> Alexandria Ortiz Rosado
> Systems Librarian | Hialeah Public Libraries
> 190 West 49th Street,
>
> Hialeah, FL 33012
> 305-821-2700, ext. 239
> ao13121 at hialeahfl.gov | www.hialeahfl.gov/library
> [image: Description: HPL]
>
>
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