[OPLINTECH] HELP: patron incident or behavior tracking software solutions

[Tom Casey]

Hi Chip

We have just purchased and are beginning to implement incident tracker
We also looked at Orange Boy’s add-on product and PITS.
Staff liked the product, especially the granularity of settings available.
I liked its integration with AD and its price.
I can keep you posted on how it goes.

Thanks

Tom

Tom Casey
Technology Director
Public Library of Youngstown and Mahoning County
330.744.8636 x 51610



From: Chip Kruthoffer <c.kruthoffer at lanepl.org>
Sent: Friday, March 22, 2019 9:10 AM
To: oplintech at lists.oplin.org; oplinlist at lists.oplin.org
Subject: [OPLINTECH] HELP: patron incident or behavior tracking software solutions

If you have experience with a library patron incident tracking software solution, could you tell me what you've implemented and how it is working for you? I'm interested in commercial solutions, not homegrown.

We have a homegrown Google Apps solution that we've outgrown, and I'm looking at alternatives. Two I have identified are:

PITS (http://www.quipugroup.com/PITS-patron-incident-tracking-system.php)
INCIDENT TRACKER (http://incident-tracker.com/)

I've also seen several education-related solutions, but the needs met don't exactly mesh with ours.

Thanks for your help,

Chip Kruthoffer, Systems Manager
The Lane Libraries ~ http://www.lanepl.org
1396 University Blvd. (Admin. Center)
Hamilton, Ohio 45011
work: 513.785.2706
mobile: 513.869.9770
c.kruthoffer at lanepl.org<mailto:c.kruthoffer at lanepl.org>

Thank you for your support of The Lane Libraries.

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