[OPLINLIST] Computer Sign Ups over the Phone

[Don Yarman]

Richard--

You're looking to implement technology and cut services?  That
seems like a really, really bad idea to me.  Won't Envisionware
make it easier for the librarians to enter the reservation on the
system?

Does this need to continue to be a "reference librarian" task?  Could
phone reservations be entered by whoever answers the phone?

Automation doesn't replace services; it only makes the work in
implementing those services easier.  (Unless you're afraid of
computers, which is a completely different problem).

      Your most humble and obedient servant,

                                  Don Yarman
                                  yarmando at oplin.org | AIM: yarmando

On 7/13/06, Richard Wiltrout <wiltrari at oplin.org> wrote:
> Tuscarawas County Public Library will be soon switching over to
> Envisionware's PC Reservation to handle our public computer sign-ups.
> But our Reference staff is interested in knowing if other libraries
> still accept/process phone reservations, what policies where put in
> place, and how well the public dealt with not being able to reserve a
> computer via a phone call to the relevant department.
>
> Thanks!
> Richard Wiltrout
> Tuscarawas County Public Library