[OPLINLIST] Computer Sign Ups over the Phone

[Evelyn Janoch]

Hi Richard,

We use Pharos rather than PC Reservation, but I would guess that they
are similar. Taking a phone reservation for a PC only takes a minute
since we have the program open on our computers at the reference desk
anyway. The patron just gives us their library card number and tells us
what time they want to come in. We then tell them which computer is
reserved for them--that's it. We really don't have too many people who
call, but they appreciate the convenience of knowing that a computer
will be ready for them.

Evelyn Janoch
______________________________________________
Evelyn Janoch               Adult Services Manager
Rocky River Public Library     440.333.7610 x256
1600 Hampton Rd.                440.331.4920 fax
Rocky River, OH 44116         e.janoch at rrpl.org
Looking for a good book? Visit http://readingroom.rrpl.org


 

-----Original Message-----
From: oplinlist-bounces at oplin.org [mailto:oplinlist-bounces at oplin.org]
On Behalf Of Richard Wiltrout
Sent: Thursday, July 13, 2006 8:02 AM
To: oplinlist at oplin.org
Subject: [OPLINLIST] Computer Sign Ups over the Phone

Tuscarawas County Public Library will be soon switching over to
Envisionware's PC Reservation to handle our public computer sign-ups. 
But our Reference staff is interested in knowing if other libraries
still accept/process phone reservations, what policies where put in
place, and how well the public dealt with not being able to reserve a
computer via a phone call to the relevant department.

Thanks!
Richard Wiltrout
Tuscarawas County Public Library


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