[OPLINLIST] Rediscovering the Lost Art of Customer Service - May 1
GCLC
gclc at gclc.org
Sun Mar 19 21:49:11 EST 2006
*This announcement has been posted to several lists. Our apologies for
any duplication.
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*
Rediscovering the Lost Art of Customer Service
http://www.gclc.org/ce/viewevent.php?id=693
Date
Monday, May 1st, 2006
Time
8:30 a.m. - 11:30 a.m.
Location
GCLC Office
Speaker(s)
Linda Bruno has been developing and conducting training seminars for
more than seven years. Her areas of focus include:
* Effective Communication * Strategic Planning
* Supervisory Skills * Dealing with Difficult People
* Organizational Skills * Customer Service Training
* Public Speaking Pointers * The Personality Puzzle
* Team-Building * Returning Balance to Your Life
* Conflict Management Skills * Sales Skills
Linda's experience encompasses more than twenty years of hands-on
management experience and highlights a broad range of leadership skills.
She has managed such areas of business as purchasing, customer service,
and sales and this diversity has allowed her to develop an exceptional
overall view of the business environment. Her experience as a national
trainer with Dun & Bradstreet has expanded her ability to communicate
effectively. When training, her ability to combine humor and real-life
experience with her knowledge of the topics she presents enables her to
relate to her audience in a unique way.
Linda resides in Ocala, Florida, with her husband Guy. When she is not
sharing her knowledge with others, she can be found writing articles and
greeting cards, reading, painting, or spending time with her husband and
their animals. Ask her about the lions and tigers and bears, oh my!
Description
Have you noticed that Customer Service has become nearly extinct? Here's
your opportunity to learn how to set yourself apart -- by rediscovering
the lost art of customer service -- and it IS an art! Discover how to
avoid the abuse of technology in your interaction with patrons and how
to reinvent your view of how to take care of those who use your
services. Uncover 15 rarely used techniques that will nurture your
relationships. And in the rare (!) instance that you encounter a
somewhat difficult patron, you'll learn 11 specific steps to take to
satisfy that patron, as well as ways to combat the stress that sometimes
accompanies those encounters. If you deal with patrons in any way, or if
you deal with internal library customers, don't miss this opportunity to
"be the best you can be!"
Meal
No meal is provided with this event.
Member
$35 (one voucher may be used to pay for this event)
Friend of GCLC and Librarians in the Southwest Quadrant
$35
Non-Member
$75
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