[OPLINLIST] May I Help You? Customer Service & Reference Behaviors: Workshop in Urbana, Ohio

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
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*


  May I Help You? Customer Service and Reference Behaviors that Work
  <http://www.swonlibraries.org/viewevent?id=1074>

Do you have new staff that need to develop reference and customer 
service skills? Experienced staff wanting a refresher? /*May I Help You? 
Customer Service and Reference Behaviors That Work*/ is just the ticket.

This half day training covers the basics of conducting a successful 
reference interview combined with common sense and practical customer 
service behaviors. Customer Service and Reference Behaviors go hand in 
hand and this workshop will teach everyone, from pages to librarians, 
how to develop the skills that really /work/.

Location: Champaign County Public Library <http://www.champaign.lib.oh.us/>


      Date

Wednesday, May 2nd, 2007


      Time

9:00 a.m. - 12:00 noon


      Location

Champaign County Public Library
1060 Scioto Street
Urbana, Ohio 43078


      Speaker(s)

*Jay Burton* currently is the Head of Professional Development at the 
State Library of Ohio 
<http://winslo.state.oh.us/cregister/sloh-sessions>. A former elementary 
school teacher, Jay brings over 20 years experience in public library 
settings including a small library in Park City, Utah and currently, 
part-time reference librarian at the Columbus Metropolitan Library 
<http://www.cml.lib.oh.us/>.


      Meal

Light snacks will be provided


      Audience

This class is open to all library staff who wish to develop exceptional 
customer service skills


      Contributing Member of SWON Libraries

$5 to cover costs


      Friend of SWON Libraries

$5 to cover costs


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$5 to cover costs


      Other

$5 to cover costs

The deadline to register is Monday, April 30th, 2007



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