[OPLINLIST] Technology Troubleshooting and Customer Service Made Simple: WebEX in Blue Ash

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
****************************************************************************
Please forward to all interested parties.

*


  Technology Troubleshooting and Customer Service Made Simple
  <http://www.swonlibraries.org/register?a=selectmember&id=1263&rate=cost1&sponsor=SouthWest%20Ohio%20and%20Neighboring%20Libraries>

Co-Sponsored by the Special Libraries Association: Cincinnati Chapter 
<http://units.sla.org/chapter/ccin/index.asp>


      Date

Wednesday, February 6th, 2008


      Time

2:00 p.m. - 3:30 p.m.


      Location

SWON Libraries Office


      Speaker(s)

*Rob Cullin* is the co-founder and vice president of E*vanced Solutions, 
Inc., an Indiana-based software company committed to developing 
web-based productivity solutions for libraries. Rob is the author of 
Technology Made Simple (ALA Editions, 2006) and the community editorial 
advisor for WebJunction's Technology Planning section. With an 
electrical engineering technology degree from Purdue University, Rob has 
over 15 years experience in technology management, including computer 
support and software and hardware product development. He was named a 
2007 "Mover and Shaker" by Library Journal.


      Description

*PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE 
SWON LIBRARIES OFFICE.*

Implementing and maintaining effective technology services can be 
overwhelming for libraries of all types and sizes. Often without a 
technology expert, and with limited resources, libraries must address 
their customers growing appetite for electronic information amid 
constant technological changes. The co-author of /Technology Made 
Simple/ (ALA Editions, 2007) will present practical, how-to information 
in this 3-hour session focusing on troubleshooting tips and guidelines, 
technology-related customer service, and library/IT communications.

*Critical Learning Questions*

How can non-technical staff play a role in technology?

What techniques can one use to solve the simpler technology problems 
without IT support?

How can we improve our customer service with the use of technology?


      Meal

Light snacks will be provided


      Audience

Library staff of any position or level who need to interact with both 
the technology of the library and its


      Contributing Member of SWON Libraries

$10 


      Friend of SWON Libraries

$10 


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$10 


      Other

$20 

The deadline to register is Wednesday, February 6th, 2008



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