[OPLINLIST] Telephone notification messages

[Phil Shirley]

We're about to implement a computerized system that will call patrons 
when they have holds to pick up or overdue items.  If you have a similar 
system, could you answer a couple of questions about your messages?

1.  What is the wording of your hold pickup and/or overdue messages? 
(We're especially interested in our overdue message not sounding stern.)

2.  Does your system say the name of the patron for holds or overdues? 
(We're certainly not going to say the title.)

Thanks!

Phil
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Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org

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