[OPLINLIST] Zero Balance Reaffirmed

[Susan Pieper]

Maybe I'm just feeling cynical... but when did expecting folks to be
responsible patrons mean we were "punishing" them? My patience runs thin
when the library is expected to be the institution that says "okay, I know
times are tough, you don't need to pay." We have done this for years, and
perhaps that is why we are considered such "softies". But heck ya'll, the
library is free. All the patron has to do is get their stuff back on time,
or call and renew. Hardship cases will still exist (death, sickness, loss of
job) where we will work with the patron as long as they are making an
effort. We have been letting our patrons know of our new zero policy, and so
far, no surprises. Patrons with a balance are still free to use library
materials in the library.

We do go to our local businesses and organizations and have for years. Those
pockets are emptying quickly. We are thankful that the Eagles, VFW, Kiwanis
have supported our projects, purchased new computers, supplemented SRP, etc.
But, since much of their philanthropic giving is acquired from interest from
their investments... you know how the stock market is going. Our local
Kiwanis club will probably have nothing to give to this year.

During these tough times, tough decisions have to be made. I do not want to
lay off any employee (that adds to the economic problem). I do not want to
close branches. I have to cut where I can cut (bare to the bone) and try to
increase revenue. We have been charging .25 for over dues for a couple of
years now. No gripes from people. They either get their materials back or
they pay the fine. We have projected $14K in revenue for FY09 in fines. We
are also raising our copy and fax fees.

During these bleak times, we are trying to continue providing the the best
possible service for our patrons. But, they have to do their part. If they
do not want to spend .07 a day supporting a levy, they will have to be
responsible and at the very least, pay their fines.

Stepping off soapbox.
Susan

-- 
Susan Pieper, Director
Paulding County Carnegie Library
205 S. Main Street
Paulding, OH 45879
419-399-2032 voice and 419-399-2114 fax
Editor, Rural Library Services Newsletter
www.pauldingcountylibrary.org
www.myspace.com/pauldingcountylibrary
susanhillpieper at gmail.com
ALA Councilor-At-Large (2007-2010)
ALA-APA Councilor (2007-2010)
PLA Board of Directors
ARSL Board Member ex-officio
(Association for Rural & Small Libraries)
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