[OPLINLIST] Successfully Dealing with Harassing Patrons

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
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*


    *Successfully Dealing with Harassing Patrons*


      Register

http://www.swonlibraries.org/viewevent?id=1417


      Date

Monday, November 3rd, 2008


      Time

9:00 am - 3:00 p.m.


      Location

SWON Libraries Office


      Speaker(s)

*Andrew Sanderbeck *is an expert trainer on leadership and team 
development, communications, customer service and generating revenues 
for libraries and library systems. He is the past chair for The Small 
and Rural Libraries SIG of the Florida Library Association. Andrew 
presents over 100 customized staff development workshops, seminars and 
keynotes for organizations and at conferences around the world each year 
and was recently a featured presenter at the 2006 ALA Conference in New 
Orleans.

He is the founder of The Sanderbeck People~Connect Institute, an 
organization that enjoys serving others that value professionalism, 
vision and purpose and making a difference in their organizations and 
communities. Andrew consults for libraries and other non-profit 
organizations to help them realize the true human potential of their 
management and employees. He publishes the Library~Connect Newsletter, a 
free monthly e-publication read by library professionals around the world.


      Description

Also known as "Third-Party Harassment" or Non-Employee Harassment", this 
workshop addresses what action employees should take when they feel they 
are being harassed by non-employees (patrons, vendors, contractors, 
consultants etc...) and the proactive steps that library management and 
their governing boards and administration should take to protect their 
employees, libraries and themselves from harassing behaviors and the 
problems the behaviors may cause.

This highly interactive training, involves small group discussions and 
the use of various learning tools including case studies and a short pre 
and post assessment. The training will also include practical 
information on harassment prevention and correction, discussion, a 
question and answer session and other effective learning techniques. 
Participants will receive a generic three page "No Harassment Policy" to 
customize for use in their library workplaces.

As a result of this workshop participants will learn more about:
. What Non-employee harassment is; sorting out the myths from the facts
. The preferred verbiage to use when you are being harassed by someone 
to protect themselves
. The appropriate actions to take when you are being harassed at work
. The 5 questions every management team should ask to begin assessing 
problems of harassment in their workplace
. The 2 primary mechanisms for an environment free of harassment from 
any source
. Information to revise their current anti-harassment policies and 
handbooks to incorporate statements specific to harassment by 
nonemployees (Bring a copy of your policy for the review)
. The latest on EEOC Guidelines and court cases regarding non-employee 
harassment


      Meal

Lunch and Snacks will be included.


      Contributing Member of SWON Libraries

$40 


      Friend of SWON Libraries

$40 


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$40 


      Other

$80

The deadline to register is Friday, October 31st, 2008


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