[OPLINLIST] Workshop on How to Handle Problem Patrons

[SERLS]

>From the Southeast Regional Library System (SERLS)  

www.serls.org

 

*Last Chance to Register!* How to Handle Problem Patrons

Tell <http://ce.serls.org/emailevent.cfm?ID=488>  a colleague 


Program Date: 02/04/2009 

	

Program Time:10:00 a.m. - 4:00 p.m.

	

Speaker: 
Officer David Ferimer, Ohio State University Police department
Robert A. Wood, Director Dept. of Public Safety 

	

Program Description:
Here's your opportunity to have a day of fun as you learn how to handle
difficult situations and patrons. "Fun?" Yes, fun! Officers Ferimer and Wood
present this difficult subject matter with humor and understanding. This
workshop will cover things like law enforcement procedures, observation and
perception, legal issues from the Ohio Revised Code and common state and
local violations in libraries, and safety. They will also discuss the
Concealed Weapons Law. There will be time for Q&A at the end of the program.
Here's what past attendees had to say about the session: "This was great fun
and far more informative than I expected. Very amusing and eye-opening."
"Way exceeded expectations. Officers Wood & Ferimer were delightful!" 


Meals: No meal is included in this workshop 

	

Audience: Any library professional who deals with patrons.

	

Contact Hours: 5

	

Enhanced Member Cost: $ 0.00 [Register]
<http://ce.serls.org/eventregister.cfm?ID=488&class=Member> 

	

Other Libraries Cost:$ 60.00 [Register]
<http://ce.serls.org/eventregister.cfm?ID=488&class=NonMember>  

	

Location:
SEO Library Center 
40780 Marietta Road 
Caldwell OH, 43724 

	

 

 

Cheilon Mitchell, CE Coordinator

Southeast Regional Library System (SERLS)

252 W. 13th Street

Wellston, OH 45692

740-384-2103 ext. 2

ceserls at oplin.org

 

View workshops online at http://ce.serls.org

 

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