[OPLINLIST] training material

[Pat Schaeff]

We are planning an in-house training day.  Our focus will be customer 
service and managing confrontation.  Does anyone out there have any 
material that is great for this type of program?  We used the FISH 
program about 5 years ago, so don't want to repeat it.
You may reply off-list if you prefer.

Thanks for your help

Patricia Schaeff
Fiscal Officer
Germantown Public Library
(937)855-4001
schaefpa at oplin.org