[OPLINLIST] Telephone Notices

[Mann, James H.]

Tamara
GCPL has used telenotices for 10 years or so ( both DRA and III) and I can't see any reason to discontinue this service.
While the number of emails we do does increase, there will always be patrons who do not use email and telenotices is a cost-effective way to reach them. And the III telenotice system seems to work pretty well since on an average day we make 500 calls and fail on less then 25. When we have patron complaints, which is seldom, we just move the patron to paper notices.
HTH

Jim
Who has no signature since I'm on holiday
________________________________________
From: oplinlist-bounces at oplin.org [oplinlist-bounces at oplin.org] On Behalf Of Tamara Murray [tmurray at westervillelibrary.org]
Sent: Thursday, July 01, 2010 4:12 PM
To: oplinlist at oplin.org
Subject: [OPLINLIST] Telephone Notices

Has anyone stopped sending out telephone notices for items on reserve and/or
overdue notices? Did this impact a large portion of your patron base?

Currently, we are still sending out 25% of our notices by phone (versus
email.) We are looking at the possibilities of eliminating this service and
are wondering if other libraries have recently gone through this transition.

Any advice would be greatly appreciated!

Best,
Tamara Murray
Web Content Librarian

Westerville Public Library
126 S. State St.
Westerville, OH 43081
614.882.7277 ext. 2278
tmurray at westervillelibrary.org