[OPLINLIST] Convenience fee for looking up a card number

[Joanne Gilmore]

Our public can access the internet by logging in with their Library card
number.  Many of our customers do not carry their cards with them.  

 

I would be interested in knowing how anyone else handles this situation.  Do
you not look up cards at all?  Do you just consider it part of your service
and look it up repeatedly for people?  

 

We are thinking about implementing a small "convenience" fee for looking up
and writing down a patron card number for those who want to use the
internet.  Does any other library have a fee for this?  What amount do you
charge?  The first "lookup" would be free then the charge would be
effective; it would be tracked by a note in the patron record.  We would not
charge for pulling up a patron record to check out, only for writing the
number down for them.  Your thoughts  and reactions would be appreciated.

 

 

Joanne R. Gilmore

Director

Upper Sandusky Community Library

301 N. Sandusky Ave.

Upper Sandusky, OH 43351

419-294-1345 (voice)

419-294-4499 (fax)

gilmorjo at oplin.org

 

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