[OPLINLIST] Document scanning service

[Joe]

We are about to start offering a "scan & email" service to patrons at a 
cost of $1 per email sent. We will use our public copier to scan the 
item in and email it as an attachment to the address of their choice.  
We envision this being something that the staff do from start to finish 
for the patron.
One reason for doing it this way is that their are no USB ports or other 
straightforward ways for the patron to save their document locally.  
Additionally, I'm convinced that many of the people who will use this 
service would have needed staff help anyway if we'd tried to cut them 
loose on something like our copier on a self service basis anyway, so it 
will go smoother if we plan to do it for them from the start.

Our charging is based purely on the fact that this will take staff 
time.  If we had a self-service device (that most people could use 
without help), my preference would be to not charge for the service.
I'm not sure why the vendor cares whether you charge for this service or 
not..  The only reason I can think of as to why he or she cares is that 
someplace like a fedex/kinkos does charge for this kind of service..

Joe

Joseph Knueven
Director
Germantown Public Library
51 N. Plum St.
Germantown, OH 45327
937-855-4001
knuevejo at oplin.org

On 8/28/2013 1:02 PM, sallen at worthingtonlibraries.org wrote:
>
> Hi Jessica,
>
> We have ScannX Book ScanCenters at two of our locations and are going 
> to add one to our third location soon. We charge for faxes, but not 
> for scanning. Our reason for charging for faxes is to recover the 
> costs we incur for the fax fees. Since we aren't being assessed a fee 
> for scanning we decided there was no need to charge a fee to the 
> patrons to scan.
>
> Susan Allen
> Director of Technology Services
>
> Find *yourself* here.
> www.worthingtonlibraries.org <http://www.worthingtonlibraries.org/>
>
> Description: Description: Description: cid:3333454742_1542803
>
> 820 High St.
> Worthington, OH 43085
> 614-807-2614
>
> *Five-Star Library*  | http://www.worthingtonlibraries.org/starlibrary
>
> *From:*oplinlist-bounces at lists.oplin.org 
> [mailto:oplinlist-bounces at lists.oplin.org] *On Behalf Of *Jessica D. 
> Dooley
> *Sent:* Wednesday, August 28, 2013 12:58 PM
> *To:* oplinlist at lists.oplin.org
> *Subject:* [OPLINLIST] Document scanning service
>
> Hello,
>
> Would you share your opinions and practices about charging patrons for 
> document scanning? If your library provides the public with self-serve 
> document scanning, is it free, or do you charge? We currently provide 
> document scanning (to USB only) free of charge, via our coin-op 
> managed public copiers. We're planning to make the switch to a Book 
> Scan center, that offers copying/faxing/scanning/printing, all in one 
> unit. Our vendor would like us to charge for scanning, just as for the 
> other services, but I'm not entirely comfortable charging for an 
> ephemeral service. Are any libraries currently charging patrons for 
> scanning?
>
> Thanks for your feedback,
>
> Jessica D. Dooley
>
> IT Specialist
>
> Adams County Public Library
>
> 157 High Street
>
> Peebles, OH 45660
>
> 937-587-2085
>
> dooleyje at oplin.org <mailto:dooleyje at oplin.org>
>
>
>
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