[OPLINLIST] Aggressive sales calls

[Chad Neeper]

Years ago, we were getting constant unwanted aggressive sales calls. To
counter the problem, we started telling them that Jenny was the person they
HAD to talk to, that she was the ONLY one with purchase authorization. So
we'd end up getting constant calls to speak with Jenny.

There was no Jenny employed there and it was a fun passive-aggressive way
to deal with the unwanted calls. Jenny had a quite a few callers waiting on
hold for long periods of time because she was "almost out of her meeting,
can you hold on for just a few more minutes?"


______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in libraries and
schools*

On Wed, Mar 9, 2016 at 10:28 AM, Anne Lowery <alowery at seolibraries.org>
wrote:

> Thanks, Sue. I did see that listing and am wondering if it's the same
> folks. I guess if he calls again, we'll get to the bottom of this.
> Yesterday, he demanded a fax number and my employee was so rattled, she
> gave him the wrong number! If I can confirm this is the company, I will
> file complaints with both the Ohio and Florida Office of Attorney General.
> That worked the last time we had a company that wouldn't take no for an
> answer.
>
> Anne Lowery, MLIS
> Director
> New London Public Library
> 67 South Main St.
> New London, OH  44951
> 419-929-3981 - phone
> 419-929-0007 - fax
> www.newlondonpubliclibrary.org
>
> On 3/9/2016 10:22 AM, Sue Provenzale wrote:
>
>> A quick check of ReferenceUSA shows that there is a Gold Star Publishing
>> out of Del Ray Beach Florida.  Their Industry Profile reveals that they are
>> a Call Center/Telemarketing Bureau for Publishers. Those aggressive tactics
>> aren't surprising considering that business model. If this is the same
>> caller, their address is listed as 2196 W. Atlantic Ave Delray Beach, FL
>> 33445 (561) 330-4090.  Good luck.
>>
>> Sue Provenzale
>> Business Specialist
>> Westlake Porter Public Library
>> 27333 Center Ridge Rd.
>> Westlake, Ohio 44145
>> 440-250-5460
>> Sue.Provenzale at westlakelibrary.org
>>
>> "If past history was all there was to the game, the richest people would
>> be librarians." Warren Buffett
>>
>>
>>
>> ---- Original Message ----
>> From: "Anne Lowery" <alowery at seolibraries.org>
>> Sent: 3/8/2016 4:17:09 PM
>> To: oplinlist at lists.oplin.org
>> Subject: [OPLINLIST] Aggressive sales calls
>>
>> We are getting multiple calls daily (3 times yesterday) from a "David
>> Malone" with Gold Star or Goldstar Publishing demanding to speak to "the
>> person who buys books." Various staff have taken the call and explained
>> to him that I don't take cold sales calls. They are telling me he is
>> rude beyond belief. The last gal that took his call is rather
>> formidable, but she was really rattled after his call.
>>
>> Anyone familiar with this salesman or this company? I can't even find a
>> clear cut publisher by this name in the U.S. I'd love to contact them
>> about Mr. Malone.....  I've instructed staff to go ahead and put him
>> through to me the next time he calls. O:-)
>>
>> Just a heads up....
>>
>>
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