[OPLINLIST] Facilities management software

[Chauncey Montgomery]

We have been using osTicket for several years now.  It is highly 
customizable.  And it was "free." While we have it configured to handle 
both technology and facilities issues, it is primarily used for 
facilities.  I like it because it keeps track of all the issues, and I 
can easily pull it up to see what's still open.  It also sends friendly 
email reminders if no one responds to an open ticket; I need a gentle 
nudge from time to time.   We're using it for a single location, but I'm 
sure it would be easy enough to set it up for multiple locations.  You 
can get more info at <http://osticket.com/>.
CM
-- 
Chauncey G. Montgomery
Director/Fiscal Officer | Community Library
44 Burrer Drive | Sunbury, OH 43074
740-965-3901 | www.yourcl.org

On 01/11/2017 01:47 PM, dkamnitzer at worthingtonlibraries.org wrote:
> Hi Don,
>
> 	We have been using Jitbit for our technology helpdesk and our Facilities helpdesk for about 8 months or so. The CLC also uses Jitbit for their technology helpdesk. It really is a great system, and pretty customizable. If you'd like more info let me know and we can answer any questions you might have.
>
> Darren Kamnitzer
> Network Administrator
>
> Find yourself here.
> www.worthingtonlibraries.org
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> -----Original Message-----
> From: OPLINLIST [mailto:oplinlist-bounces at lists.oplin.org] On Behalf Of Don Yarman
> Sent: Wednesday, January 11, 2017 1:41 PM
> To: OPLINList <OPLINLIST at lists.oplin.org>
> Subject: [OPLINLIST] Facilities management software
>
> I'm interested in hearing your experience with and recommendations for (or against) facilities management software solutions. We are looking to select a system that will allow staff at multiple locations to put in service tickets that we can then prioritize, track time to completion, etc.
>
>                 Don Yarman, Deputy Director
>                 Delaware County District Library
>                 yarmando at delawarelibrary.org
>                 740.548.9913 x222
>
> Currently listening to "Dahlgren" by Samuel R. Delaney, and reading "Who Killed Sherlock Holmes?" by Paul Cornell.
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