[OPLINLIST] OPLINLIST] Apologies and what happened

[Jen Coventry via OPLINLIST]

>
> Thanks, Mandy, for the explanation. Lots of patrons were asking and it's
>> nice to be able to give an answer other than, "I dunno, something broke". :)
>
>

>
>
> ---------- Forwarded message ----------
> From: Mandy Knapp via OPLINLIST <oplinlist at lists.oplin.org>
> To: oplinlist at lists.oplin.org, oplinupdates at lists.oplin.org
> Cc:
> Bcc:
> Date: Wed, 20 Sep 2017 09:54:38 -0400
> Subject: [OPLINLIST] Apologies and what happened
> Hello all,
>
> OPLIN would like to apologize for yesterday's extended internet outage
> that affected so many of you. We are very aware of the importance of the
> online services you provide to your communities and regret that those
> crucial services were interrupted for so long yesterday.
>
> Yesterday's outage began at about 1:45 pm and ended about 7 hours later (
> 8:45), affecting all OPLIN libraries with Spectrum (Time Warner Cable)
> connections. There was a brief period just before 3:00 yesterday when our
> efforts to fix the problem knocked out everyone's internet connectivity.
>
> Here's what happened. OPLIN now has two core routers that are designed to
> operate in tandem. Spectrum migrated all of their connections to the newer
> router a few weeks ago. Yesterday afternoon, that new router quit
> communicating with the older router, and since the older router sits
> between the new router and the internet, none of the Spectrum circuits were
> able to reach the internet. All of the Spectrum circuits had to be
> reconfigured to bypass the new router and connect directly to the
> functioning router, which was a lengthy process. In sum, an important piece
> of equipment failed unexpectedly at the state computer center which caused
> your library and many others to lose your connection to the internet.
>
> Today's, we are working with the router manufacturer to determine what
> went wrong yesterday. Meanwhile, all of the OPLIN circuits should once
> again be stable and reliable.
>
> Again, all of us here at OPLIN apologize that this occurred. Bringing fast
> reliable, internet connections to your libraries is our passion.
>
> Take care and be well,
> Mandy Knapp
> Digital Resources Manager
> Ohio Public Library Information Network (OPLIN)
> Phone:  614-728-5252
> Fax:  614 -728 -5256
>
>

-- 

Jennifer Coventry, MLIS / Librarian, Children's, Youth & Outreach Services
Wadsworth Public Library
jennifer.coventry at wadsworthlibrary.com
330.334.5761  <3303345761>ext. 257

132 Broad Street, Wadsworth, OH 44281
http://www.wadsworthlibrary.com
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