[OPLINLIST] WebJunction content and upcoming webinars available at no cost to you

[marshams at library.ohio.gov]

Please excuse multiple postings…

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Highlighted Content

Through the Improving Access to Civil Legal Justice through Public Libraries<https://www.webjunction.org/explore-topics/access-civil-legal-justice.html> project, WebJunction has worked with subject matter experts to create courses and resources to strengthen the knowledge and ability of library staff to identify and support civil legal aid issues. Explore these new additions to WebJunction to learn more:

  *   Creating Pathways to Civil Legal Justice, a New Self-paced Course Series:<https://www.webjunction.org/news/webjunction/creating-pathways-to-civil-legal-justice-new-course.html> This new series of free, self-paced courses, will augment your ability and confidence to meet civil legal justice information needs in your community. Created in partnership with Legal Services Corporation, this online continuing education opportunity aims to empower all library staff to feel more confident about conducting civil legal reference interviews and connecting patrons to important resources and information that can help improve the lives of your community members.
  *   Civil Legal Assistance in Natural Disasters: A Role for the Library<https://www.webjunction.org/news/webjunction/civil-legal-assistance-in-natural-disasters.html>: In the aftermath of a natural disaster, civil legal issues abound. In these stressful situations, when many people have lost so much, they are also faced with untangling legal questions that can be confusing and ever-changing. This article focuses on key ways libraries can help with civil legal issues and questions stemming from a natural disaster.

WebJunction Webinars for You
These upcoming webinars are open for registration. If you can’t attend a live session, all WebJunction webinars are recorded and available for free in the Course Catalog<https://learn.webjunction.org/>.

Who Are We Designing for and Why? Service Design Techniques for Responsive Libraries
Thursday, November 19, 2020 ◆ 3:00 pm Eastern / 12:00 pm Pacific ◆ 90 minutes

Registration: https://www.webjunction.org/events/webjunction/who-are-we-designing-for-and-why.html

How does service design enable you to create awesome experiences rooted in empathy, compassion, and storytelling? In this first of a two-part webinar series, explore how to apply intentional listening, deep observing, and deep learning to discover what your community members are thinking, feeling, and doing. This active and engaging session introduces concepts, methods and exercises such as:
*         Directed Storytelling, a method for collecting community experiences and stories
*         AEIOU, a framework for interpreting observations made during community discovery, and
*         Customer Journey Mapping, techniques to break down the complexities of community members’ hopes, dreams, and aspirations.

Presented by Patrick Quattlebaum, CEO, Harmonic Design; Leah Berg, Service Designer, Harmonic Design; Margaret Sullivan, Principal, Margaret Sullivan Studio; and Lyna Vuong, Senior Designer, Margaret Sullivan Studio

Proactive Advocacy and Communication for Library Trustees and Staff
Wednesday, January 13, 2021 ◆ 3:00 pm Eastern / 12:00 pm Pacific ◆ 60 minutes
Registration: https://www.webjunction.org/events/webjunction/proactive-advocacy-communication-library-trustees-staff.html

Rally the troops, consolidate the message, and get it out there! These common and important steps are all part of the response when there’s a crisis challenging the library. But what can we do the rest of the time, before a crisis arises? Using both outward and inward facing tools, there are simple steps that boards and library staff can integrate into their communication processes, to be better prepared for unknown changes. Learn about these tools and how they can set the stage for dealing more effectively with any crisis your library faces in the future.

This webinar is hosted in collaboration with the Association for Rural and Small Libraries (ARSL).
Presented by Lori Fisher, Assistant State Librarian/Administrator of Library Operations, New Hampshire State Library


Access to WebJunction’s library-specific courses is available for free to all library workers and volunteers. Through the generous support of OCLC and many agencies across the U.S., WebJunction provides timely and relevant learning content for you to access anytime, from anywhere. Simply create an account at learn.webjunction.org<https://learn.webjunction.org>, and then explore the catalog of library-focused self-paced courses and webinars. Certificates of completion will be available to you after you have completed any course or webinar that you enroll in from the catalog.
Support for WebJunction by the State Library of Ohio is provided by federal LSTA funds from IMLS.


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Marsha McDevitt-Stredney, Ph.D.
Public Information Officer
Director, Marketing & Communications
State Library of Ohio
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-644-6875
library.ohio.gov<http://library.ohio.gov/>

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