[OPLINLIST] Columbus Metropolitan Library - Information Services Manager

[Deborah Plummer]

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NOW HIRING!

We're one of the top-ranked urban library systems in the country and are always looking for skilled professionals with a Customer First mindset and passion for our community. We are proud to offer a comprehensive, competitive benefits package, with options designed to best meet the needs of you, your family and your lifestyle. We have various full-time and part-time positions available from entry-level to managerial. Check out our latest Information Services Manager position below!

Visit columbuslibrary.org/careers<https://www.columbuslibrary.org/careers/> to view a full list of our current openings.


Information Services Manager (Full-time)

Salary Range: $56,136.43 - $84,260.80 Annually
Purpose of the job: Under general guidance of a manager, this position is responsible for leading and supervising a team of staff at multiple levels in meeting customer information and research needs. Individuals in this position also serve as consultants to managers and staff of other locations regarding community resources, research databases, collection management, training and other information or collection issues.
Apply Today!: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=391231&source=CC2&lang=en_US

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1.  Leads multiple levels of staff in completing essential duties of library operations in the area of information services, including providing customers with resources and referrals, collection management and library programming for adults. Models exceptional customer service behaviors.
  2.  Sets individual performance measurements for staff and holds them accountable. Responsibilities include hiring, orienting, coaching, managing and evaluating assigned team members.
  3.  Assists with problem solving at local and system level.
  4.  Assumes responsibility for the operation of the location in the absence of a manager.
  5.  Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and best practices.
  6.  Trains staff on use and troubleshooting of library technologies and equipment. Updates Public Services staff on new technologies.
  7.  Consults with Organizational Learning and Development on training needs of Public Services staff.
  8.  May specialize in a specific service or collection area such as training, social services or children's materials.
  9.  Trains staff individually as needed in information services and collection management.  Leads, coordinates and/or supports information services training offered by Organizational Learning and Development.
  10. Prepares and manages branch/division budgets as assigned.
  11. Organizes and schedules team and its activities. Identifies opportunities for synergy and integration.
  12. Establishes and maintains collaborations with community and social service agencies to enhance the information and referrals provided to customers and promotes library services through community outreach.
  13. Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of library collections, technology, reference, readers' advisory, connections to community needs/resources and circulation.
  14. Supervises volunteers as assigned.
  15. Serves as supporting authority to staff in resolving customer disputes.
  16. Participates and presents at local, state and national conferences.
QUALIFICATIONS AND REQUIREMENTS

  1.  Master's of Library and Information Science Degree from an ALA accredited institution of higher learning and three to five years' related experience in libraries.
  2.  Ability to express self effectively and concisely, both orally and in writing.
  3.  Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.
  4.  Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job related equipment and systems.
  5.  Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.


Deborah Plummer | Talent Acquisition and Retention Manager
Columbus Metropolitan Library │Human Resources
96 S. Grant Ave │Columbus, OH 43215

614.849.1059 office
dplummer at columbuslibrary.org<mailto:dplummer at columbuslibrary.org> │ columbuslibrary.org<https://www.columbuslibrary.org/>
My pronouns are: she/her/hers

[cid:image001.png at 01D55C22.3EDD9490]<http://www.columbuslibrary.org/>

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