[OPLINLIST] FW: NEO-RLS News: Customer Service Academy, Letters of Intent, Adult Programs, & Read Across America

Wed Jan 4 13:56:36 EST 2023

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NEO-RLS News-January 4, 2023
Welcome 2023!
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A Note From the Continuing Education Coordinator
[http://neo-rls.org/photos/100362_01032023100602.jpg]Happy New Year!  I am excited to announce the 2023 Customer Service Academy<https://mms.neo-rls.org/ct.php?lid=69337181&nr=6520777423> .  This academy will be set up like the New Supervisors' and Leadership Academies.  You will register once for all of the events.  The 2023 Customer Service Academy is a blended learning event.  It will consist of three webinars and one in-person event.  The academy starts with Becoming Good Library Ambassadors on Thursday, January 19, 2023, then, Responding to Uncomfortable Situations in the Library Setting on March 1, 2023 and the last webinar is, Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces on June 13, 2023.

Included in the Customer Service Academy is our ever- popular Day for Public Service which will be offered in four locations throughout the year, Mentor, Medina, Avon Lake, and Canfield. You will choose your location to register.  This year we have invited MJ Callaway to present How To Pivot, Thrive, and Bounce-Up(tm) During Change and Molly Meyers LaBadie to share Yes... And Customer Service.  We will also have time for roundtable discussions.

You will not want to miss this opportunity to bounce up, strengthen your customer service skills, and network with your peers.  Click this link <https://mms.neo-rls.org/ct.php?lid=69337181&nr=6520777423> to see the academy in its entirety as well as register.

I look forward to seeing you,
Melissa
Still Plenty of Time to Register

New Developments and Trends in Employment Laws<https://mms.neo-rls.org/ct.php?lid=69360399&nr=6520777423>
01/10/2023
Setting Up for Success! Tips to Help Your Library Clear the Top Five Marketing Hurdles <https://mms.neo-rls.org/ct.php?lid=69361621&nr=6520777423>
01/11/2023
Children's Summer Reading Workshop: All Together Now<https://mms.neo-rls.org/ct.php?lid=69362843&nr=6520777423>
01/12/2023
Delegating Made Easy<https://mms.neo-rls.org/ct.php?lid=69364065&nr=6520777423>
01/18/2023
Book Discussion Networking Meeting<https://mms.neo-rls.org/ct.php?lid=69365287&nr=6520777423>
01/18/2023
Becoming Good Library Ambassadors<https://mms.neo-rls.org/ct.php?lid=69366509&nr=6520777423>
01/19/2023

Customer Service Academy<https://mms.neo-rls.org/ct.php?lid=69367731&nr=6520777423>
01/19/2023
Directors Virtual Networking Meeting <https://mms.neo-rls.org/ct.php?lid=69368953&nr=6520777423>
01/25/2023
A Long-Term Approach to Hybrid Programming<https://mms.neo-rls.org/ct.php?lid=69370175&nr=6520777423>
01/25/2023
Embedding Inclusive Excellence in an Academic Library: Strategic Planning and Infrastructure Considerations<https://mms.neo-rls.org/ct.php?lid=69371397&nr=6520777423>
01/26/2023
Teen Summer Reading Program: All Together Now<https://mms.neo-rls.org/ct.php?lid=69372619&nr=6520777423>
01/31/2023

Distribute and Share CE @ a Glance
CE @ a Glance <https://mms.neo-rls.org/ct.php?lid=69378729&nr=6520777423>  is a simple one-page flyer to distribute to your staff.  You can print it, link it, or post it, please share it.
ATTN: Public Service Staff
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NEO-RLS Announcements

We Need You!
Do you have a successful Adult Program that you would like to share with your peers?   Come be part of  Adult SRP: All Together Now Palooza<https://mms.neo-rls.org/ct.php?lid=69339625&nr=6520777423> on February 21, 2023.  Contact Melissa Lattanzi <https://mms.neo-rls.org/ct.php?lid=69340847&nr=6520777423>  if you are interested sharing your idea at the palooza.
2023-2024 NEO-RLS Letter of Intent
Your Letter of Intent is important to us.  Please return it as quickly as possible if you have not already done so.  We count on the information from the Letters of Intent to plan our upcoming budget so that we can serve you as effectively as possible.  Please email Ragan Snead <https://mms.neo-rls.org/ct.php?lid=69487487&nr=6520777423> if you need a new copy of your library's Letter of Intent. Thank you!
In case you are having difficulty viewing archived webinars
We were just made aware that Dropbox has changed their viewing limitations from 60 minutes to 30 minutes. If you are having issues viewing the webinar in its entirety, we recommend downloading the file to your device.

Caring For Yourself
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Call for Panelists
In celebration of Read Across America 2023, the ALA Committee on Literacy is seeking to host two webinars on March 14, 2023 , highlighting the work of librarians who are facilitating creative, inclusive, innovative programs and projects for Read Across America. Presenters interested in speaking on this webinar panel should submit a description of their featured program by January 15 for priority selection . Programs should demonstrate representation of diverse experiences and backgrounds in ways that humanize people, stories, and experiences across cultures, class, religions, abilities, gender, etc. The committee is particularly interested in highlighting programs that demonstrate collaboration between school and public libraries, promote intergenerational sharing opportunities, or support family and community literacy.

Read More<https://mms.neo-rls.org/ct.php?lid=69349401&nr=6520777423>
Leadership
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Create Your Own Account
Did someone forward you this newsletter? Would you like to receive your own copy of the newsletter ?  If so, create an account here <https://mms.neo-rls.org/ct.php?lid=69350623&nr=6520777423> . Let us know if you need further assistance.
Where is the Jobline?
Check out the job postings at the new  Jobline location on the website <https://mms.neo-rls.org/ct.php?lid=69334737&nr=6520777423> under Services.

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Newsletter - NEO-RLS News-January 4, 2023

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