[OPLINLIST] Job Posting: Public Services Assistant

[Margaret Robinson]

Public Services Assistant (30 hours/week)
Centerville, Ohio
The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking a Public Services Assistant in our Public Services Department to help us fulfill our Mission and Values<https://wclibrary.info/documents/vision_mission_values.pdf> and demonstrate our Customer Service Philosophy<https://wclibrary.info/about/documents/customer-service-web.pdf>


Essential Duties & Responsibilities

*         Positive, pro-active customer service both in person and via phone.

*         Circulation desk duties, including check in and check out of materials, and registration of patrons.

*         Answer patron questions and assist patrons in using the Catalog system and other library services.

*         Handle difficult patron situations with creativity and achieve results as needed.

*         Perform all slow time tasks while at the desk.

*         Perform opening and closing procedures.

*         Provide suggestions for book selection to patrons.

*         Actively promote library services, programs and materials.

*         Read and review Library communications, e-mail, intranet and manuals.

*         Understand and follow all policies and procedures within scope of responsibility.

*         Other tasks as assigned.

Required Skills & Knowledge
*         Bachelor's Degree preferred or equivalent experience.
*         Library experience preferred.
*         Strong customer service orientation with 3 years of work experience serving the public.
*         Demonstrated ability to be a strong team player and to contribute in a team environment.
*         Excellent written and verbal communication skills.
*         Proven conflict management skills providing win-win resolutions.

  *   Self-motivated, organized, efficient, and productive with excellent time management skills.
*         Ability and willingness to meet scheduling requirements.
*         Experienced with MS Office and internet applications.

Compensation & Benefits

*         Bargaining Unit position with starting wage is $14.28/hour

*         Excellent benefits package including participation in Ohio Public Employees Retirement System (OPERS)

Schedule of Hours

  *   30 hours per week with alternating Friday and Saturday. Will require working Sundays per scheduling guidelines

Weekly Schedule

Hours at Centerville Library unless indicated

Monday

9:00 am - 3:00 pm

Tuesday

9:00 am - 3:00 pm Woodbourne

Wednesday

3:00 pm - 9:00 pm

Thursday

3:00 pm - 9:00 pm

Friday 2

12:00 pm - 6:00 pm

Saturday 1

11:00 am - 5:00 pm


To Apply

To be considered for this position, please submit cover letter, resume and WCPL application to:

Human Resources - PSA723WP, Washington-Centerville Public Library, 111 West Spring Valley Road, Centerville, Ohio, 45458 or email to HumanResources at wcpl.lib.oh.us<mailto:HumanResources at wcpl.lib.oh.us>.

  *   WCPL Application can be found at www.wclibrary.info<http://www.wclibrary.info> under Employment


All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) fingerprint check.


Margaret Robinson
Human Resources Manager
Washington-Centerville Public Library
111 W Spring Valley Road
Centerville, OH 45458
PH:  937-610-4482
Email:  mrobinson at wclibrary.info<mailto:mrobinson at wclibrary.info>

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