[OPLINLIST] Job Posting: Public Services Team Leader

[Margaret Robinson]

Public Services Team Leader - Woodbourne Library
Centerville, Ohio

The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking a full-time Public Services Team Leader at the Woodbourne Library to help us fulfill our Vision Mission and Values<https://wclibrary.info/documents/StrategicRoadmap2030.jpg> and demonstrate our Customer Service Philosophy<https://wclibrary.info/about/documents/customer-service-web.pdf>

Essential Duties & Responsibilities
*      Perform customer service functions including but not limited to opening and closing procedures; sorting/shelving materials; restocking merchandising materials.
*      Model exceptional customer service; provide advanced research, problem resolution and readers' advisory for all ages; handle difficult patron situations with creativity and achieve results as needed.
*      Oversee and provide orientation and training to new staff members.
*      Train, educate and mentor staff to work effectively with patrons.
*      Supervise, monitor and evaluate work performance of assigned staff.
*      Provide developmental and corrective feedback as required.
*      Conduct interviews, reference checks and recommend candidates for open positions.
*      Plan and coordinate assigned projects.
*      Provide leadership to department in development and completion of activities to support Strategic Plan.
*      Analyze statistical reports to evaluate patron activity, library usage and demand of services; monitor and adjust staffing or services as necessary.
*      Plan, create and promote library materials, services, and programs to the public and staff.
*      Other tasks and duties as assigned.



Required Skills & Knowledge
*      Bachelor's Degree or equivalent experience required.
*      Minimum of three years supervisory experience with directly reporting staff; knowledge of motivation and mentoring techniques.
*      Strong customer service orientation with five years of work experience serving the public.
*      Minimum of two years project management and training experience.
*      Self-motivated, organized with excellent time management skills.
*      Proficient in MS Office software, especially Excel.
*      Excellent written and verbal communication skills.
*      Demonstrated ability to lead.
*      Collaborative, creative thinker and problem solver.

Compensation & Benefits

  *   Starting $22.37 to $30.08 per hour based on experience
  *   Excellent benefits package, participation in Ohio Public Employees Retirement System (OPERS<https://www.opers.org/>)

Schedule of Hours

  *   Exempt position - 40 hours per week, will include two evenings per week and alternating Friday/Saturday, plus Sundays per scheduling guidelines



To Apply

To be considered for this position, please submit cover letter, resume and WCPL application to:

Human Resources - PSTL1023, Washington-Centerville Public Library, 111 West Spring Valley Road, Centerville, Ohio, 45458 or email to HumanResources at wcpl.lib.oh.us<mailto:HumanResources at wcpl.lib.oh.us>.

  *   WCPL Application can be found at www.wclibrary.info<http://www.wclibrary.info> under Employment



All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) fingerprint check


Margaret Robinson
Human Resources Manager
Washington-Centerville Public Library
111 W Spring Valley Road
Centerville, OH 45458
PH:  937-610-4482
Email:  mrobinson at wclibrary.info<mailto:mrobinson at wclibrary.info>

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