[OPLINLIST] Columbus Metropolitan Library - Join Our Team!

Deborah Plummer dplummer at columbuslibrary.org
Wed Aug 14 09:33:16 EDT 2024


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WE’RE HIRING!



Job Title: IT Service Desk Specialist

Location: Columbus Metropolitan Library, Information Technology

Salary Range: $21.07 – $34.24 hourly

Our Diversity Statement
Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve.
About the Position:
As an IT Service Desk Specialist, you are responsible for ensuring a positive customer experience by providing front line technical support to all customers. You will support all desktop hardware, software, and telecommunications equipment. Candidates must possess strong verbal and written communication skills.
What You’ll Do:

  *   Effectively manages and responds to issues through multiple forms of inbounds requests, including in-person site visits, phone calls, e-mails, or ticketing applications.
  *   Responds to all customer requests in a timely and professional manner.
  *   Troubleshoot, maintain, and repair hardware and software remotely and onsite during branch visits.
  *   Installs new software, performs system upgrades, ensures security updates, operating system, and other software updates are applied.
  *   Analyze and perform repairs related to Mac OS systems, hardware and operating issues, and their peripherals.
  *   Operate and troubleshoot most AV equipment and systems, projection systems, Crestron control systems and Videoconferencing & Audio-conferencing technologies.
  *   Solves complex incidents and business problems and drives efforts to resolution by working with vendors and other support teams as needed.
  *   Documents solution and reviews documentation for clarity and accuracy. Educates others so that common incidents and questions can be resolved independently in the future.
  *   Strives to automate processes and create efficiencies and improvements in the request, incident and problem management processes.
  *   Establishes successful working relationships with cross-functional staff as well as third party vendors and participates on complex cross-functional projects.
  *   Facilitates communications, escalations and updates as needed.
  *   Supports Microsoft AD domain management process and MECM/SCCM to provide a controlled support experience for all customers.
  *   Performs desktop imaging, tablet and/or smart device deployments, and software installs.
  *   Participates in internal 24x7 on-call support to ensure critical incident resolution.
Position Schedule

  *   Monday – Friday 8:00am – 5:00pm
Note: May be required to work weekends as part of rotating on-call schedule.
Minimum Qualifications:

  *   High School Diploma or G.E.D required.
  *   1-3 years’ work experience required.
  *   Combination of work experience and certifications in qualified fields (e.g. Help Desk and/or other technical background) preferred.
  *   Certifications in a technology related field such as; CompTIA A+, Apple Certified Macintosh Technician (ACMT), and/or Certified Technology Specialist (CTS) for A/V support preferred.
  *   1-3 years' related Information Technology experience in a medium to large environment preferred.

     *   Experience should include end user support in an ITIL based support organization.
     *   Experience in supporting current Microsoft Windows Operating Systems including installation, configuration, and training.
     *   Experience with configuration, deployment, and maintenance of desktop and laptop hardware from leading manufacturers, as well as printers, multifunction devices, scanners and monitors.
     *   Strong troubleshooting capabilities with common software packages such as Microsoft Office, Mac OS, web browsers, and other desktop software.
     *   Familiarity with user creation, maintenance, group policy, and security using Microsoft Active Directory.
     *   Understanding and use of software packaging and distribution.

  *   1-3 years' experience with various desktop support software solutions such as; anti-virus/spyware, inventory, and monitoring systems preferred.

     *   Demonstrated proficiency in computer operations, problem solving, and troubleshooting.
     *   Demonstrated attention to detail and regard for quality.
     *   Demonstrated ability to work well in a team environment.

  *   Valid driver's license and personal reliable transportation required.
  *   On-call 24x7 to respond to emergency calls regarding desktop support and to perform off-hours tasks. May be required to work weekends as part of rotating on-call schedule.
What We Offer:

  *   A robust benefits package that supports your physical, mental, and financial well-being.

  *   Comprehensive medical, dental, and vision plans to meet your healthcare needs.
  *   Access to mental health resources and employee assistance programs for your peace of mind.
  *   Generous paid time off and leave options to balance your work and personal life.
  *   Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
  *   A variety of voluntary and supplemental insurance plans to complement your lifestyle.
View a comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/
Apply Today!

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32cd786e-c6b9-4eee-afc2-3fdbcaeb90cb&ccId=19000101_000001&jobId=514426&lang=en_US

Deborah Plummer | Talent Acquisition and Retention Manager
Columbus Metropolitan Library │Human Resources
96 S. Grant Ave │Columbus, OH 43215

614.849.1059 office
dplummer at columbuslibrary.org<mailto:dplummer at columbuslibrary.org> │ columbuslibrary.org<https://www.columbuslibrary.org/>
My pronouns are: she/her/hers

[cid:image002.png at 01DAEE2C.DE582020]<http://www.columbuslibrary.org/>

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