[OPLINLIST] Job Posting: Public Services Team Liaison

[Margaret Robinson]

Public Services Team Liaison - Full-time
Centerville, Ohio

The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking a full-time Public Services Team Liaison to help us fulfill our Mission and Values<https://wclibrary.info/documents/vision_mission_values.pdf> and demonstrate our Customer Service Philosophy<https://wclibrary.info/about/documents/customer-service-web.pdf>

Essential Duties & Responsibilities
*     Perform customer service functions including but not limited to opening and closing procedures; sorting/shelving materials; restocking merchandising materials.
*     Model exceptional customer service; provide advanced research, problem resolution and readers' advisory for all ages; handle difficult patron situations with creativity and achieve results as needed.
*     Prepare department schedules.
*     Approve timesheets and change of schedule requests.
*     Provide staff oversight in Materials Handling Dept. and at the circulation desk; assist with task assignments.
*     Monitor and evaluate work performance including employee development and feedback; conduct quarterly meetings with assigned staff.
*     Provide new hire orientation and training as well as develop training content.
*     Review and update policies and procedures as needed; provide monthly departmental highlights, as well as updates to Public Services Dept.
*     Actively promote library services, programs and materials to public and staff.
*     Manage and complete projects as assigned; work to fulfill the library's mission and values.
*     Other tasks and duties as assigned.



Required Skills & Knowledge
*     Bachelor's Degree or equivalent experience required.
*     1 year previous supervision with directly reporting staff.
*     Strong customer service orientation with 3 years of work experience serving the public.
*     Library experience preferred.
*     Self-motivated, organized, efficient, and productive with excellent time management skills.
*     Proficient in MS Office software, especially Excel.
*     Ability to communicate clearly, effectively and diplomatically.
*     Demonstrated ability to lead; creative thinker and problem solver.
*     Ability to meet scheduling requirements including nights and weekends.

Compensation & Benefits

  *   Starting wage:  $18.96 to $25.87 per hour
  *   Excellent benefits package

Schedule of Hours
Hours to be determined but will include working 2 evenings a week, 1:00 - 9:00 pm; and alternating Friday and Saturday.  Full-time 40 hours per week, includes Sundays per scheduling guidelines



To Apply

To be considered for this position, please submit cover letter, resume and WCPL application to:

Human Resources - PSTLIA124, Washington-Centerville Public Library, 111 West Spring Valley Road, Centerville, Ohio, 45458 or email to HumanResources at wcpl.lib.oh.us<mailto:HumanResources at wcpl.lib.oh.us>.

  *   WCPL Application can be found at www.wclibrary.info<http://www.wclibrary.info> under Employment



All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) fingerprint check

Margaret Robinson
Human Resources Manager
Washington-Centerville Public Library
mrobinson at wclibrary.info<mailto:mrobinson at wclibrary.info>
(937) 610-4482
https://wclibrary.info<https://wclibrary.info/>
[Washington-Centerville Public Library]


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