[OPLINLIST] NEO-RLS News: Customer Service Academy, Programs Added, & More
Melissa Lattanzi
lattanzm at neo-rls.org
Tue Jul 9 11:40:21 EDT 2024
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A Note From the
Continuing Education Coordinator
Customer service in a library is crucial for fostering a welcoming and supportive environment for patrons. Good customer service helps in building strong community relations, encouraging repeat visits, and promoting the library as a valuable community resource. That is why NEO-RLS is happy to announce the 2024 Customer Service Academy.
There are two options to receive a Customer Service Academy Certificate:
1. Attend one of the Day for Public Service Workshops listed below
2. Attend 5 of the Customer Service Webinars/Archives listed below and email Melissa Lattanzi<mailto:lattanzm at neo-rls.org> when you have completed them.
There are three different dates and locations to attend A Day for Public Service: Psychological Safety and Building Connections in the Workplace
Bainbridge Library<https://mms.neo-rls.org/ct.php?lid=297655661&mm=99413651627>
10/8/2024
Avon Lake Public Library<https://mms.neo-rls.org/ct.php?lid=297656883&mm=99413651627>
10/30/2024
Stark Main Library<https://mms.neo-rls.org/ct.php?lid=297658105&mm=99413651627>
11/20/2024
Customer Service Webinars:
(May attend live or view as an archive)
Empathic Design: Center Your Library with Empathy, Compassion, and Purpose<https://mms.neo-rls.org/ct.php?lid=297659327&mm=99413651627>
7/10/2024
Putting Our Words into Action: A Toolkit for Customer Service<https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627>
7/31/2024
LGBTQ+ 101 with an Intergenerational Perspective<https://mms.neo-rls.org/ct.php?lid=297661771&mm=99413651627>
8/7/2024
Engaging with Teens Beyond Your Teen Library Staff<https://mms.neo-rls.org/ct.php?lid=297662993&mm=99413651627>
8/15/2024
Serving the Neurodivergent in your Library<https://mms.neo-rls.org/ct.php?lid=297664215&mm=99413651627>
9/5/2024
Intersectionality 101<https://mms.neo-rls.org/ct.php?lid=297665437&mm=99413651627>
10/22/2024
We encourage you to take advantage of these opportunities to sharpen your customer service skills.
Have a great day!
Melissa
Register for Summer & Fall Continuing Education
July
Empathic Design: Center Your Library with Empathy, Compassion, and Purpose (F)<https://mms.neo-rls.org/ct.php?lid=297659327&mm=99413651627>
7/10/2024
Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget! (I)<https://mms.neo-rls.org/ct.php?lid=297666659&mm=99413651627>
7/17/2024
Employee Resource Groups and Why They Matter (F)<https://mms.neo-rls.org/ct.php?lid=297667881&mm=99413651627>
7/18/2024
Building Digital Communities:
Tips and Tricks for Enhancing Your Social Media + Video Content (F)<https://mms.neo-rls.org/ct.php?lid=297669103&mm=99413651627>
7/24/2024
Putting Our Words into Action: A Toolkit for Customer Service (F)<https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627>
7/31/2024
August
Flying Solo: Considerations for Archivists & Librarians (I)<https://mms.neo-rls.org/ct.php?lid=297670325&mm=99413651627>
8/6/2024
LGBTQ+ 101 with an Intergenerational Perspective <https://mms.neo-rls.org/ct.php?lid=297661771&mm=99413651627> (F)<https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627>
8/7/2024
Engaging with Teens Beyond Your Teen Library Staff <https://mms.neo-rls.org/ct.php?lid=297662993&mm=99413651627> (F)<https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627>
8/15/2024
Public Relations and Marketing Virtual Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297671547&mm=99413651627>
8/20/2024
We See You:
Library Programming for Adults with Intellectual and Developmental Disabilities (<https://mms.neo-rls.org/ct.php?lid=297672769&mm=99413651627>F)<https://mms.neo-rls.org/ct.php?lid=297660549&mm=99413651627>
8/21/2024
What can Roku do for your library? (F)<https://mms.neo-rls.org/ct.php?lid=297673991&mm=99413651627>
8/27/2024
Become a Sustainability Leader:
How to Increase the Environmental Capital of your Library. (F)<https://mms.neo-rls.org/ct.php?lid=297675213&mm=99413651627>
8/28/2024
September
Prioritizing Self-Care for Management (F)<https://mms.neo-rls.org/ct.php?lid=297676435&mm=99413651627>
9/4/2024
Serving the Neurodivergent in your Library (F)<https://mms.neo-rls.org/ct.php?lid=297664215&mm=99413651627>
9/5/2024
Circulation Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297677657&mm=99413651627>
9/5/2024
Human Resource and Fiscal Officer Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297678879&mm=99413651627>
9/6/2024
Book Discussion Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297680101&mm=99413651627>
9/4/2024
EBSCO: Product & Information Updates for OHIO Public Libraries (F)<https://mms.neo-rls.org/ct.php?lid=297681323&mm=99413651627>
9/10/2024
AI is Here, Now What Do I Do as a Library Worker? A Beginner’s Guide to Using AI in Everyday Workflows (F)<https://mms.neo-rls.org/ct.php?lid=297682545&mm=99413651627>
9/11/2024
NEW-Excel Drop-in Q & A (Excel Nerds and Novices welcome)<https://mms.neo-rls.org/ct.php?lid=297683767&mm=99413651627>
9/11/2024
Book Talking for Teens: In Middle Schools and High Schools (F)<https://mms.neo-rls.org/ct.php?lid=297684989&mm=99413651627>
9/12/2024
Thinking Outside the (Search) Box: Advanced Strategies and Techniques for Fulfilling Patrons' Information Needs (A)<https://mms.neo-rls.org/ct.php?lid=297686211&mm=99413651627>
9/18/2024
Public Speaking: Effective Skills for Libraries (F)<https://mms.neo-rls.org/ct.php?lid=297654439&mm=99413651627>
9/19/2024
Challenging Post-COVID Impacts on School Readiness through Storytime Standards (I)<https://mms.neo-rls.org/ct.php?lid=297687433&mm=99413651627>
9/24/2024
Back to the Book XXIII: Readers' Advisory, Historical Fiction, & Merchandising<https://mms.neo-rls.org/ct.php?lid=297688655&mm=99413651627>
9/26/2024
October
Youth Services (Children & Teen) Virtual Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297689877&mm=99413651627>
10/1/2024
Accessible Digital Libraries:
Navigating Smartphone Assistive Technology with Low-Vision Patrons (F)<https://mms.neo-rls.org/ct.php?lid=297691099&mm=99413651627>
10/2/2024
Directors/Deputy Directors Virtual Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297692321&mm=99413651627>
10/2/2024
A Day for Public Service: Psychological Safety and
Building Connections in the Workplace (F)<https://mms.neo-rls.org/ct.php?lid=297655661&mm=99413651627>
10/8/2024
Teen Book Discussion (F)<https://mms.neo-rls.org/ct.php?lid=297693543&mm=99413651627>
10/9/2024
Library Bootcamp: Readers' Advisory 101 (F)<https://mms.neo-rls.org/ct.php?lid=297694765&mm=99413651627>
10/16/2024
Intro to Digitization (F)<https://mms.neo-rls.org/ct.php?lid=297695987&mm=99413651627>
10/17/2024
Technical Services/Collection Development Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297697209&mm=99413651627>
10/17/2024
Diversity, Equity, Inclusion, & Accessibility Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297698431&mm=99413651627>
10/24/2024
Adult Services Virtual Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297699653&mm=99413651627>
10/29/2024
A Day for Public Service: Psychological Safety and
Building Connections in the Workplace (F)<https://mms.neo-rls.org/ct.php?lid=297656883&mm=99413651627>
10/30/2024
November
Outreach Networking Meeting<https://mms.neo-rls.org/ct.php?lid=297700875&mm=99413651627>
11/12/2024
Readers Advisory for Teens (F)<https://mms.neo-rls.org/ct.php?lid=297702097&mm=99413651627>
11/14/2024
A Day for Public Service: Psychological Safety and
Building Connections in the Workplace (F)<https://mms.neo-rls.org/ct.php?lid=297658105&mm=99413651627>
11/20/2024
[View Full Calendar]
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Did your library submit data for the 2024 Salary Survey?
Don't forget to purchase the results at a discounted rate! Cost of the results varies based on participation level and level of membership in one of the four state regional library systems (NEO-RLS, NORWELD, SERLS, SWON). Visit our FAQ page<https://mms.neo-rls.org/ct.php?lid=297705763&mm=99413651627> for more information. Email ragan.snead at neo-rls.org<mailto:ragan.snead at neo-rls.org> or christine.vinion at neo-rls.org<mailto:christine.vinion at neo-rls.org> to purchase results.
WE INVITE YOU to serve on a NEO-RLS Board Committee or Advisory Group
Have you thought about changes you would like to see at NEO-RLS? If so, we want to encourage you to volunteer for one of our Board Committees<https://mms.neo-rls.org/ct.php?lid=297706985&mm=99413651627> or Advisory Groups<https://mms.neo-rls.org/ct.php?lid=297708207&mm=99413651627>. Contact Ragan Snead<mailto:ragan.snead at neo-rls.org> by August 29th if you have questions or are interested in volunteering. We would love to have you join us!
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Ashtabula County District Library
For a little digital Summer Reading fun, the Ashtabula County District Library Digital Branch created a Pick-Your-Path Adventure Story for our Summer Reading website.
The family friendly story spans both physical branch locations and features characters based on real historic icons from ACDL's history. The reader is recruited as a Time Agent and is sent on a mission to prevent nefarious the Feline Fiends from taking over our universe! Will you pick the right path and avoid disaster?
All participants receive a real-life reward at the end of the adventure (a Time Agent or Feline Fiend button, depending on their decisions).
You can test it out yourself at https://www.acdl.info/summer/srcstory<https://mms.neo-rls.org/ct.php?lid=297709429&mm=99413651627> (but we can't mail anyone a button, sorry!)
Submit your library spotlight by click this link<https://mms.neo-rls.org/ct.php?lid=297710651&mm=99413651627>.
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ODNFest 2024: Save the Date and Call for Proposals
The State Library of Ohio will be hosting the 6th Annual ODNFest as an in-person event on Thursday, October 3rd, 2024. ODNFest is an opportunity for library and museum digitization professionals to gather to explore current and relevant digitization topics. The ODNFest name comes from the Ohio Digital Network (ODN),<https://mms.neo-rls.org/ct.php?lid=297711873&mm=99413651627> Ohio’s Digital Public Library of America (DPLA)’s service hub. Attendees do not have to work at institutions that are contributors in order to participate or present at ODNfest.
The State Library of Ohio is seeking proposals for programs on the topic of libraries and digitization. Program formats may include standard presentation, panel presentation, or poster session. Proposals are due on Friday, August 2nd, 2024, and may be submitted via Microsoft forms<https://mms.neo-rls.org/ct.php?lid=297713095&mm=99413651627>.
Proposals must include:
* Session title and format type;
* Abstract (250 words) describing the session/panel/poster and how it relates to the topic of libraries and digitization;
* Session description (150 words) for the program;
* Contact information for the primary presenter and any other participants;
* A/V or technology requirements; and
* Any additional special needs
Proposals will be evaluated based on interest and relevance to the topic of digitization in Ohio, completeness of proposal, and diversity of content and speakers. The State Library encourages proposals from new or established professionals, first-time presenters and attendees, individuals from related professions, as well as those from outside the state of Ohio. Notification of proposal acceptance will provided late August 2024.
Questions regarding ODNFest or ODN may be directed to Library Consultant Penelope Shumaker, pshumaker at library.ohio.gov<mailto:pshumaker at library.ohio.gov>.
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Message sent by Melissa Lattanzi, lattanzm at neo-rls.org<mailto:lattanzm at neo-rls.org>
Northeast Ohio Regional Library System | PO Box 837 | Youngstown, OH 44501
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