[OPLINLIST] Call Center Associate - Middletown OH

[Terri Manney]

MidPointe Library - Call Center Associate- Part Time (20 hours) – Middletown Ohio

As a call center associate, you would provide excellent customer service over the telephone to our diverse population by answering questions, solving patron needs & issues; giving reading recommendations; assisting patrons with library downloadable content (ebooks); explaining library policies & procedures; and scheduling meeting rooms. You would also problem solve patron records, fees, holds, and complaints, and forward and/or transfer inbound calls to the appropriate library staff. As a member of the public services team, you'll work independently & with co-workers in the call center.

MidPointe is located on the east side of Butler County, Ohio in a vibrant, dynamic, diverse community that enjoys community support. Nestled between Cincinnati and Dayton, the area has a wide variety of schools, entertainment, dining experiences, sports, and cultural events. We have something for everyone!

To Be Successful, You Will Need To:

  *   Have a high school diploma or equivalent.
  *   Must be familiar with literature that appeals to all ages.
  *   Must have excellent customer service, a strong service/work ethic; be reliable, courteous & composed; have sound judgement, good research skills &excellent problem-solving skills; able to handle confidential information; prioritize; manage interruptions; and adapt rapidly to change.
  *   Must have a friendly telephone voice, strong telephone & verbal communication skills including proper grammar, and have active listening skills.
  *   Have computer experience that includes MS Office Suite, the Internet, downloadable devices, scheduling software, and ideally library software experience.
  *   Must be able to learn and carry out the responsibilities of the position including learning new skills & technology.
  *   Must be able to effectively speak, listen, read (including cursive), and understand English.
  *
Regular and predictable physical attendance is required.

Work Schedule:
20 hours per week with varying shifts; days, evenings and weekends required. Sample schedule:
Sun 1 pm-5 pm, Fri 8 am-5 pm, Sat 8 am-5 pm.

Salary:
The pay range is $15.85 – $22.66. The pay rate depends on job factors such as experience, job skills, education, and languages spoken.

Benefits:
Part time benefits include state retirement (OPERS); direct deposit; accrued vacation and sick time; eligibility for dental and vision insurance; paid holiday’s; education assistance, and more.

Physical Requirements:
-Must have manual dexterity and visual acuity sufficient to operate library equipment.
-Must have sufficient clarity of speech & hearing which permits satisfactory communication with others.
-Must be able to work in areas that may contain cleaning odors, dust or other possible allergens.

Apply:
Complete a required MidPointe Library System employment application found at: https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings

Inquiries:
The full job description for this opening is on our website at:
https://www.midpointelibrary.org/page/jobs.
Please, only call the library if you need assistance in completing the required online application.





Terri Manney
Human Resources Assistant
MidPointe Library System
125 S Broad St
Middletown OH 45044
1.513.705.8516
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