[OPLINLIST] Patron Services Lead - Middletown OH

[Terri Manney]

MidPointe Library – Patron Services Lead – Full Time – Middletown, Ohio

We have an opening for a customer-oriented individual at our Middletown Library.
To thrive in this environment, you don't need library experience, we can teach you!

Our mission is to enrich our community through access & experiences. We do that by connecting a diverse & curious community to our library services & we strive to provide a positive learning experience to all.

As patron services lead, you’ll provide excellent friendly customer service to our patrons on desk and over the phone, by answering basic & complex questions; giving one-on-one individualized computer technical help; create passive programs; accept passport applications; be the staff-in-charge person in the absence of a supervisor and assist with training of new and existing staff.  You'll also assist with various tasks and projects; process and pull holds and reserves; sort; shelve; shelf read; and use lists to pull materials. As a member of the public services team, you'll work independently as well as with co-workers.

MidPointe is located on the east side of Butler County, Ohio in a vibrant, dynamic, diverse community that enjoys community support. Nestled between Cincinnati and Dayton, the county has a wide variety of schools, entertainment, dining experiences, sports, and cultural events. We have something for everyone!

To Be Successful, you will need to:

  *   Have a high school diploma or equivalent.
  *   Be a U.S. citizen for passport duties.
  *   Be friendly, approachable & provide a positive library experience to patrons.
  *   Have excellent customer service, a strong service ethic, excellent problem-solving skills, adapt rapidly to change & thrive in a busy environment.
  *   Have computer experience that includes MS Office, the Internet, ideally have library catalog and research database experience, and be able to assist patrons with individualized & personalized computer technical help.
  *   Be able to respond quickly & favorably to new or changed responsibilities or situations & be able to prioritize & handle confidential information.
  *   Have a good knowledge of literature that appeals to children, teens & adults.
  *   Be the staff-in-charge person in the absence of a supervisor and assist with staff training.
  *   Be able to learn & carry out the responsibilities of the position.
  *   Be able to explain policies and procedures to patrons.
  *   Must be able to effectively read (including cursive), write, speak & understand English.
  *   Regular & predictable physical attendance is required.

 Rate of Pay:
The pay range is $17.68 – $27.98 per hour, the pay rate depends on job factors such as experience, job skills, education, and languages spoken.

Hours:
40 hours per week with a varying schedule that includes days, evenings, and weekends. A sample schedule could be:
Week 1: Mon 8-5, Tues 11-8, Wed 8-5, Thurs 8-5, Fri 8-5.
Week 2: Mon 8-5, Tues 11-8, Wed 8-5, Thurs 8-5, Sat 8-5.

Benefits:
Full time benefits include state retirement (OPERS); direct deposit; health: high deductible with HSA or co-pay plan, dental, vision, life & voluntary life insurance; accrued vacation, sick & short term disability; paid holiday’s & floating holidays; professional development; education assistance; EAP & more.

Physical Requirements:
-Must have the ability to move book crates that could weigh up to 75 pounds when full and move book carts that could weigh up to 200 pounds when full.
-Must be able to work in areas that may contain cleaning odors, dust or other possible allergens.

Apply:
Complete a required MidPointe Library System employment application found at: https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings.

Inquiries:
The full job description for this opening is available on our website at: https://www.midpointelibrary.org/page/jobs. Please, only call the library if you need assistance in completing the required online application.







Terri Manney
Human Resources Assistant
MidPointe Library System
125 S Broad St
Middletown OH 45044
1.513.705.8516
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