[OPLINLIST] NEO-RLS News: Customer Service Conference Breakouts Now Available As Webinars!

Wed May 20 18:08:22 EDT 2026

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[June 2026 Active Learning Community Meetings. Special Libraries (Online via Zoom), June 3. HR/Fiscal Officer (Online via Zoom and at Twinsburg Public Library), June 5]<https://mms.neo-rls.org/ct.php?lid=535363989&mm=156244785259>

[Ragan Headshot]

A Note from the

Continuing Education Coordinator

Our 2026 Customer Service Conference: Communication and Credibility was extremely popular this last April. In particular, the topics for all the breakout sessions.  Unfortunately, it is impossible to attend all the breakout sessions.  That is why we are repeating all the breakout sessions as webinars.  This gives those that attended a chance to participate in the sessions they missed.  It also gives an opportunity to those that were not able to join us in-person.  Below are the webinars and the dates.

Supporting Immigrant Patrons and Understanding 4th Amendment Rights in the Workplace<https://mms.neo-rls.org/ct.php?lid=535365211&mm=156244785259>
Wednesday, 7/22/2026

Access Is Customer Service: Communicating Belonging in Public Libraries<https://mms.neo-rls.org/ct.php?lid=535366433&mm=156244785259>
Thursday, 8/20/2026

Strengthening Staff Communication Across Generations<https://mms.neo-rls.org/ct.php?lid=535367655&mm=156244785259>
Wednesday, 8/26/2026

Respect + Resilience: Applying the Mentor Mindset to Improve Teen Engagement<https://mms.neo-rls.org/ct.php?lid=535368877&mm=156244785259>
Wednesday, 9/2/2026

Safety and Security in Libraries<https://mms.neo-rls.org/ct.php?lid=535370099&mm=156244785259>

Wednesday, 9/9/2026

You won't want to miss a webinar.

Have a great week,

Melissa

Exciting Events & CE You Can’t Miss!

May

Academic Library Directors Active Learning Community Meeting - In-Person<https://mms.neo-rls.org/ct.php?lid=535371321&mm=156244785259>

5/29/2026

June

Guided Reading Roundtable (GRRT): Intro to Cozy<https://mms.neo-rls.org/ct.php?lid=535372543&mm=156244785259>

6/2/2026

Special Libraries Active Learning Community Meeting<https://mms.neo-rls.org/ct.php?lid=535373765&mm=156244785259>

6/3/2026

Facing Challenges, Embracing Change: A Day for Collection Management and Technical Services (I)<https://mms.neo-rls.org/ct.php?lid=535374987&mm=156244785259>

6/4/2026

Human Resource/Fiscal Officer Active Learning Community Meeting - In-Person<https://mms.neo-rls.org/ct.php?lid=535376209&mm=156244785259>

6/5/2026

Human Resource/Fiscal Officer Active Learning Community Meeting - Via Zoom  <https://mms.neo-rls.org/ct.php?lid=535377431&mm=156244785259>

6/5/2026

Canva Drop-In For All<https://mms.neo-rls.org/ct.php?lid=535378653&mm=156244785259>

6/9/2026

Community Care for Burned-Out Library Workers<https://mms.neo-rls.org/ct.php?lid=535379875&mm=156244785259> (F)

6/11/2026

Personalized Reference vs. Standardized Reference: When to Use the Right Reference Skills<https://mms.neo-rls.org/ct.php?lid=535381097&mm=156244785259> (I)

6/17/2026

July

Opening Doors Online: The Basics of Web Accessibility, Innovation, and Laws (F)<https://mms.neo-rls.org/ct.php?lid=535382319&mm=156244785259>

7/14/2026

NEW! Kindness Without Naivety: Leading and Working Well When the World Feels Hard (F)<https://mms.neo-rls.org/ct.php?lid=535383541&mm=156244785259>

7/15/2026

Supporting Immigrant Patrons and Understanding 4th Amendment Rights in the Workplace (F)<https://mms.neo-rls.org/ct.php?lid=535365211&mm=156244785259>

7/22/2026

NEW! Strategies for Leading Library Staff Through Disruptive Change (I)<https://mms.neo-rls.org/ct.php?lid=535384763&mm=156244785259>

7/29/2026

August

Guided Reading Round Table (GRRT): Cozy Sci-Fi & Fantasy<https://mms.neo-rls.org/ct.php?lid=535385985&mm=156244785259>

8/4/2026

Managing Change Fatigue (I)<https://mms.neo-rls.org/ct.php?lid=535387207&mm=156244785259>

8/5/2026

NEW! <https://mms.neo-rls.org/ct.php?lid=535388429&mm=156244785259> Introduction to Socioeconomic Status in the U.S. (F)<https://mms.neo-rls.org/ct.php?lid=535388429&mm=156244785259>

8/12/2026

NEW! Access is Customer Service: Community Belonging in Public Library (F)<https://mms.neo-rls.org/ct.php?lid=535366433&mm=156244785259>

8/20/2026

Strengthening Staff Communication Across Generations (F)  <https://mms.neo-rls.org/ct.php?lid=535367655&mm=156244785259>

8/26/2026

September

NEW! Respect + Resilience: Applying the Mentor Mindset to Improve Teen Engagement (F)<https://mms.neo-rls.org/ct.php?lid=535368877&mm=156244785259>

9/2/2026

NEW! Safety and Security in Libraries (F)<https://mms.neo-rls.org/ct.php?lid=535370099&mm=156244785259>

9/9/2026

View Full Calendar<https://mms.neo-rls.org/ct.php?lid=535389651&mm=156244785259>

[Guided Reading Rouundtable (GRRT): Intro to Cozy. June 2. REgister now.]<https://mms.neo-rls.org/ct.php?lid=535390873&mm=156244785259>

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Announcement for Day for Collection Management and Technical Services

Key Note Speaker Announced!

Althea Christensen, cataloger at Humboldt County Library in California, will be joining us virtually to talk about identifying AI-Generated content that may already be on your library shelves, and how to avoid it when purchasing. Join us on Thursday, June 4, for a day of connection and collaboration at Facing Challenges, Embracing Change: A Day for Collection Management and Technical Services. Click here to register today<https://mms.neo-rls.org/ct.php?lid=535374987&mm=156244785259>!

[Academic Library Directors Active Learning Community, In Person @ Kent State University Geauga Campus May 29 at 1:00 PM]<https://mms.neo-rls.org/ct.php?lid=535371321&mm=156244785259>

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Announcing the 2026 Library Leadership Ohio Cohort

The State Library of Ohio<https://mms.neo-rls.org/ct.php?lid=535392095&mm=156244785259> and OhioNet<https://mms.neo-rls.org/ct.php?lid=535393317&mm=156244785259> are pleased to announce the cohort<https://mms.neo-rls.org/ct.php?lid=535394539&mm=156244785259> of library leaders selected to participate in Library Leadership Ohio (LLO) 2026. Selected participants were carefully chosen based on outstanding leadership potential, collaborative spirit, and deep commitment to the profession.

Library Leadership Ohio<https://mms.neo-rls.org/ct.php?lid=535395761&mm=156244785259> spans nearly 30 years and includes hundreds of alumni in a variety of positions in libraries across Ohio and the country. With programming focused on personal development and transferable leadership skills, LLO fosters connections and collaboration within Ohio’s diverse library community. This year’s LLO event will be held at Hocking Hills State Park Lodge & Conference Center in Logan, OH on July 21-23.

This program is supported by LSTA grant funds from the Institute of Museum and Library Services. Learn more about Library Leadership Ohio here<https://mms.neo-rls.org/ct.php?lid=535395761&mm=156244785259>.

[Canva Drop-In For All. June 9.]<https://mms.neo-rls.org/ct.php?lid=535378653&mm=156244785259>

[OhioNet logo]<https://mms.neo-rls.org/ct.php?lid=535393317&mm=156244785259>

Register Now For Student Success Summit on June 9

We invite you to join us for a Student Success Summit on June 9, 2026 at the OhioNet Town Hall meeting space. This in-person event will explore the ways libraries can support students at various stages, encourage information literacy, utilize affordable resources, and more.

Attendees will hear from featured speaker Matthew Mays, Digital Innovation Consultant for the Stark-Portage Area Computer Consortium (SPARCC) and the Stark County Educational Service Center (ESC). Matthew will discuss debriefing strategies, and how to translate lessons learned into student success.

This event will feature a day of practitioner presentations. A detailed agenda for the day can be found here<https://mms.neo-rls.org/ct.php?lid=535396983&mm=156244785259>.

Event Logistics:

This in-person summit will be held at the OhioNet Town Hall meeting space, 550 Polaris Parkway, Westerville, OH 43082. Free parking is available on-site.

Registration includes coffee and tea in the morning, light snacks, and a full lunch. If you have any dietary considerations, please enter your information in the Dietary Request Form<https://mms.neo-rls.org/ct.php?lid=535398205&mm=156244785259>

Student Registration:

If you are a student and wish to attend this summit, please email Lisa Witmer at lisaw at ohionet.org <mailto:lisaw at ohionet.org> for a $75 student rate.

[A Day for Collection Management and Technical Services. June 4. Register now.]<https://mms.neo-rls.org/ct.php?lid=535374987&mm=156244785259>

[Library Spotlight]<https://mms.neo-rls.org/ct.php?lid=535399427&mm=156244785259>

Congratulations to the 2026 Library Leadership Ohio Cohort

Congratulations to the following individuals from NEO-RLS libraries selected to participate in Library Leadership Ohio 2026:

  *   Rebecca Baldwin, Cuyahoga County Public Library
  *   Kelsey DeCoste, Lorain Public Library System
  *   Brie Haag, Loudonville Public Library
  *   Loren Hackett, Cleveland Clinic Hillcrest Hospital Library
  *   Stacey Hayman, Rocky River Public Library
  *   Angela Husband, Cleveland Metropolitan School District
  *   Andria Morningstar-Gray, Hiram College Library
  *   Kathryn (Kitty) Murphy, Medina County District Library
  *   Hannah Pearson, Cleveland State University
  *   JoAnna Phillips, Warren-Trumbull County Public Library
  *   Jeanna Purses, University of Mount Union
  *   Elizabeth Riedel, Euclid Public Library

Email our Marketing & Engagement Coordinator Jill at jill.grunenwald at neo-rls.org<mailto:jill.grunenwald at neo-rls.org?subject=Library%20Spotlight> if you have a story from your library you want to share.

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