[OPLINTECH] ITSD Network Services Customer Update - April 30, 2004 (Updated)

[Vince.Corroto@das.state.oh.us]

ITSD Network Services Customer Update - April 30, 2004 (Updated)


Scheduled Maintenance:

Tuesday, May 4, 3:00 - 6:00 a.m. (Emergency maintenance)

ITSD network engineers will upgrade software on the primary Internet Border
Router at the State of Ohio Computer Center.  Customers may experience loss
of Internet connectivity.  The estimated outage is less than 10 minutes.


Completed Maintenance:

Tuesday, April 27, 3:00 - 6:00 a.m.

ITSD network engineers made routing adjustments in the core of the ohio.gov
network.

ITSD network engineers moved SVC's from BBOET1 and BBOET2 to a new OC3
backbone.


Security Assessment:

ITSD is currently undergoing a Security Assessment and Risk analysis.  An
outside vendor has been contracted to conduct this study for ITSD as well
as thirteen other state entities.  To minimize network impact, the
assessment towards networking devices and critical equipment will be
conducted during the next three maintenance windows that occur from 3:00 am
to 6:00 a.m. every Tuesday.

Domain Name System Procedure:

Effective April 19, 2004 all DNS requests that are received in the Network
Operations Center after 4:00pm will be processed the next business day.

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DAS Goal:
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal:
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

Customer Suggestions:
Please send your suggestions for improving our network services to E-mail
suggestions@net.state.oh.us Fax 614-644-3349

Network Operations Center (NOC):
Voice:  644-0701 (Columbus Calling Area)  or  800-644-0701 (Outside of the
Columbus Calling Area)
E-mail:  noc@net.state.oh.us
Word Wide Web: www.das.ohio.gov/ITSD/NetworkServices

__________________________________________________

Vince Corroto
Network Operations Manager
DAS/ITSD/Network Services
Voice:  614-466-7133
E-mail: vince.corroto@das.state.oh.us

Service, Support, Solutions for Ohio Government

An Equal Opportunity Employer and Provider of ADA Services
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