[OPLINTECH] OPLIN Job Posting

[Carol Roddy]

OPLIN will have an opening in its support center in May.   We're looking
for people with a strong customer service ethic and strong Microsoft
application and server skills.  The formal state posting, which was
posted to OPLINList yesterday, is below this message.
 
VACANCY NOTICE
Customer Support  Staff 
PAY RANGE (00): $16.00 per hour
POSITION NUMBER:       611.0, Classification - Administrative Staff
        Classification number 99580
LOCATION:      Columbus, OH, Franklin County
HOURS OF WORK: (40) hr. week as set by supervisor between 7:00 a.m. &
8:00
p.m., M-F.  May work evenings and/or weekends - 
        May require overnight travel
HOW TO APPLY:  Send applications to:  Human Resources, State
Library of
Ohio, 274 East First Ave., Suite 100,         Columbus, OH, 43201 - Fax
(614)
466-3584,                      telephone - (614) 466-1074
POSTING DATE:   April 5, 2004  DEADLINE TO APPLY April 16, 2004
 
JOB DUTIES (summary only):  Uses help desk software to efficiently
provide
first-level customer support for the delivery of Network Services by the
Ohio Public Library Information Network (OPLIN); Receives, reviews,
analyzes
simple computer hardware and software problems then recommends steps for
resolution; Prioritizes and documents problems, issues and projects;
Refers
complex issues to higher level administrators; Communicates to OPLIN
Services staff and Public Libraries who have contracted with OPLIN for
connectivity and access network services; Responsible for placing and
tracking service orders; prepares, reconciles and mails accurate billing
to
OPLIN's customers; Monitors OPLIN's telecommunication and reports
discrepancies to supervisor; Prepares and mails correspondence (e.g.
Federal
e-rate paperwork, procedural guidelines, etc.); monitors contract
compliance
of several telecommunications companies; Responds to inquiries and
complaints from customers.  Implements procedures for providing support
services to libraries; Assists higher level administrators in organizing
training sessions, exhibits, etc.  Maintains office records, prepares
reports, orders supplies, etc.  Operates office equipment.  Responsible
for
contacting vendors for maintenance of office equipment; works on special
projects as assigned by the Director.
 
MINIMUM QUALIFICATIONS:  High school diploma or equivalent; Ability to
read,
write and speak common English language; 1 course or 3 months experience
in
using Microsoft related software; 3 courses or 6 months experience in
office
practices and procedures; Formal education in Arithmetic that includes
fractions and percentages.
 
BENEFIT INFORMATION: Two weeks vacation after one year of service; paid
holidays, personal leave, sick leave; extensive health care benefits
available; life insurance; disability; childbirth/adoption; bereavement;
Ohio Public Employees Retirement System (OPERS), training/continuing
education assistance.   For more benefit information go to
www.state.oh.us/das/dhr/benindex.html
 
Applicants wishing to be considered for this position must submit a
completed Ohio Civil Service Application (GEN 4268).  The application
must
include information to indicate the applicant meets the minimum
qualifications listed for this position. 
 
 
Carol Lynn Roddy
Executive Director, OPLIN
614.728.5252 (Voice) 
614.728.5256 (fax)
 
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