[OPLINTECH] Office of Information Technology Customer Update - June 25, 2004

Corroto, Vince vince.corroto@ohio.gov
Fri, 25 Jun 2004 14:55:48 -0400


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Office of Information Technology Customer Update =96 June 25, 2004

=20

=20

Scheduled Maintenance:

=20

Tuesday, June 29, 2004; 3:00am =96 6:00am

=20

OIT network engineers will be performing maintenance on the State of =
Ohio=92s backbone.  No outage is expected.

=20

Tuesday, July 6, 2004; 3:00am =96 6:00am

=20

OIT network engineers will be installing a DS3 card in the RROECN router =
at the State of Ohio Computer Center.  Customers affected are =
ODJFS-SOCC, OECN-SOCC Domain Name Server LAN and ODH-246 North High =
Street.  A 30 minute outage is expected.

=20

Completed Maintenance:

=20

None.

=20

=20

Firewall Outage on June 25, 2004:

=20

Customers Affected:  RSC, Governor=92s Office, Mental Health and =
Commerce

Outage Start:             Approximately 8:15am

Outage Stop:               Approximately 10:55am

Cause:                        Wall1 was affected by the W32/Korgo that =
attempts to exploit a buffer overflow vulnerability in the Windows Local =
Security Authority Service Server (LSASS).=20

=20

Wall2=92s outage was caused by our attempts to resolve the issue with =
Wall1.  There was an OSPF configuration issue which caused Mental =
Health=92s primary and backup firewall connection to fail.

=20

=20

=20

Domain Name System Procedure:

=20

Effective June 11, 2004 all DNS requests that are received in the =
Network Operations Center, after 4:00pm, Monday through Friday will be =
processed the next business day.  Any requests received after 4:00pm on =
Friday will be processed the following business day (Monday) to take =
effect on Tuesday.

=20

=20

Non-TCP/IP Protocols:

=20

Included in the Office of Information Technology=92s Long Range Plan is =
provide a TCP/IP only ohio.gov backbone.  Our goal is to remove all =
Non-TCP/IP protocols (DECnet, SNA, IPX, Appletalk, etc.).  OIT network =
engineers will be contacting agencies, boards and commissions, in the =
near future, that are still using Non-TCP/IP protocols, to work with =
them on determining an alternate solution.

=20

__________________________________________________=20

=20

OIT's Goal:

OIT will leverage Ohio's investment in information technology by =
implementing exemplary statewide governance in collaboration with its =
customers.

=20

Service Delivery Division's Goal:

Provide customers with a secure, reliable, available, and stable =
Information Technology environment, incorporating existing and future =
architectures.

=20

Customer Suggestions:

Please send your suggestions for improving our network services to =
E-mail suggestions@net.state.oh.us Fax 614-644-3349

=20

Network Operations Center (NOC):

Voice:  644-0701 (Columbus Calling Area)  or  800-644-0701 (Outside of =
the Columbus Calling Area)=20

E-mail:  noc@net.state.oh.us=20

World Wide Web:  www.das.ohio.gov/ITSD/NetworkServices

=20

_______________________________________________

=20

Vince Corroto

Network Operations Manager

OIT/SDD/Unified Network Services

Voice:  614-466-7133

E-mail: vince.corroto@oit.ohio.gov

=20

Service, Support, Solutions for Ohio Government

=20

An Equal Opportunity Employer and Provider of ADA Services

=20

_______________________________________________

=20


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<div class=3DSection1>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D4 =
face=3DArial><span
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Office of
Information Technology Customer Update &#8211; June 25, =
2004</span></font></b><b><font
size=3D4 face=3DArial><span =
style=3D'font-size:14.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Scheduled
Maintenance:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Tuesday, June 29, 2004; =
3:00am
&#8211; 6:00am<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'>OIT network engineers will be performing maintenance =
on the
State of <st1:State w:st=3D"on"><st1:place =
w:st=3D"on">Ohio</st1:place></st1:State>&#8217;s
backbone.&nbsp; No outage is expected.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Tuesday, July 6, 2004; =
3:00am
&#8211; 6:00am<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'>OIT network engineers will be installing a DS3 card =
in the
RROECN router at the State of Ohio Computer Center.&nbsp; Customers =
affected
are ODJFS-SOCC, OECN-SOCC Domain Name Server LAN and ODH-246 North High
Street.&nbsp; A 30 minute outage is =
expected.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Completed
Maintenance:</span></font></b><b><font size=3D2 face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p></o:p>=
</span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>None.<o:p></o:p></span></fon=
t></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Firewall =
Outage on
June 25, 2004:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p>&nbsp;=
</o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Customers Affected:&nbsp;  =
RSC,
Governor&#8217;s Office, Mental Health and =
Commerce<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Outage Start:&nbsp;  =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
Approximately
8:15am<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Outage Stop:&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
Approximately
10:55am<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-indent:-1.5in;text-autospace:
none'><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'>Cause:&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wall1
was affected by the W32/Korgo that attempts to exploit a buffer overflow
vulnerability in the Windows Local Security Authority Service Server =
(LSASS). <o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-indent:-1.5in;text-autospace:
none'><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><font size=3D2
face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial'>Wall2&#8217;s
outage was caused by our attempts to resolve the issue with Wall1. =
&nbsp;There
was an OSPF configuration issue which caused Mental Health&#8217;s =
primary and
backup firewall connection to fail.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Domain =
Name System
Procedure:</span></font></b><b><font size=3D2 face=3DArial><span =
style=3D'font-size:
11.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b><=
/p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Effective June 11, 2004 all =
DNS
requests that are received in the <st1:place w:st=3D"on"><st1:PlaceName =
w:st=3D"on">Network</st1:PlaceName>
 <st1:PlaceName w:st=3D"on">Operations</st1:PlaceName> <st1:PlaceType =
w:st=3D"on">Center</st1:PlaceType></st1:place>,
after 4:00pm, Monday through Friday will be processed the next business
day.&nbsp; Any requests received after 4:00pm on Friday will be =
processed the
following business day (Monday) to take effect on =
Tuesday.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>&nbsp;<o:p></o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Non-TCP/IP
Protocols:</span></font></b><b><font size=3D2 face=3DArial><span =
style=3D'font-size:
11.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b><=
/p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Included in the Office of =
Information
Technology&#8217;s Long Range Plan is provide a TCP/IP only ohio.gov
backbone.&nbsp; Our goal is to remove all Non-TCP/IP protocols (DECnet, =
SNA,
IPX, Appletalk, etc.).&nbsp; OIT network engineers will be contacting =
agencies,
boards and commissions, in the near future, that are still using =
Non-TCP/IP
protocols, to work with them on determining an alternate =
solution.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>____________________________=
______________________
<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>OIT's =
Goal:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>OIT will leverage =
<st1:place w:st=3D"on"><st1:State
 w:st=3D"on">Ohio</st1:State></st1:place>'s investment in information =
technology
by implementing exemplary statewide governance in collaboration with its
customers.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Service =
Delivery
Division's Goal:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Provide customers with a =
secure,
reliable, available, and stable Information Technology environment,
incorporating existing and future =
architectures.<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>Customer
Suggestions:<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Please send your =
suggestions for
improving our network services to E-mail suggestions@net.state.oh.us Fax
614-644-3349<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><st1:place =
w:st=3D"on"><st1:PlaceName
 w:st=3D"on"><b><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:
  =
Arial;font-weight:bold'>Network</span></font></b></st1:PlaceName><b><font=

 size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial;font-weight:
 bold'> <st1:PlaceName w:st=3D"on">Operations</st1:PlaceName> =
<st1:PlaceType
 =
w:st=3D"on">Center</st1:PlaceType></span></font></b></st1:place><b><font =
size=3D2
face=3DArial><span =
style=3D'font-size:11.0pt;font-family:Arial;font-weight:bold'>
(NOC):<o:p></o:p></span></font></b></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Voice:&nbsp; 644-0701 =
(<st1:City
w:st=3D"on">Columbus</st1:City> Calling Area)&nbsp; or&nbsp; =
800-644-0701
(Outside of the <st1:place w:st=3D"on"><st1:City =
w:st=3D"on">Columbus</st1:City></st1:place>
Calling Area) <o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>E-mail:&nbsp; =
noc@net.state.oh.us <o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>World Wide Web: &nbsp;<a
href=3D"www.das.ohio.gov/ITSD/NetworkServices">www.das.ohio.gov/ITSD/Netw=
orkServices</a><o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>____________________________=
___________________<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Vince =
Corroto<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Network Operations =
Manager<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>OIT/SDD/Unified Network =
Services<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Voice:&nbsp; =
614-466-7133<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>E-mail: =
vince.corroto@oit.ohio.gov<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>Service, Support, Solutions =
for <st1:State
w:st=3D"on"><st1:place w:st=3D"on">Ohio</st1:place></st1:State> =
Government<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>An Equal Opportunity =
Employer and
Provider of <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">ADA</st1:place></st1:City>
Services<o:p></o:p></span></font></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'><o:p>&nbsp;</o:p></span></fo=
nt></p>

<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D2 =
face=3DArial><span
style=3D'font-size:11.0pt;font-family:Arial'>____________________________=
___________________<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:11.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

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