[OPLINTECH] Office of Information Technology Customer Update - June 18, 2004

[Corroto, Vince]

Office of Information Technology  Customer Update - June 18, 2004


Scheduled Maintenance:

None.


Completed Maintenance:

Tuesday, June 15, 2004, 3:00 - 6:00am

OIT network engineers performed maintenance on the primary and backup
Internet border routers.


Outage on June 15, 2004:

The State of Ohio's OC48 primary Internet connection, at the State of
Ohio Computer Center, went down on June 15, 2004 at 11:54 local time due
to a Time Warner Telecom configuration error.  Our Internet traffic was
re-routed to our backup OC12 located at the Rhodes State Office Tower.
There was no disruption to our Internet service.  At 7:45 local time, on
June 16, 2004, Time Warner Telecom resolved their issue and our primary
connection was restored.   


Domain Name System Procedure:

Effective June 11, 2004 all DNS requests that are received in the
Network Operations Center, after 4:00pm, Monday through Friday will be
processed the next business day.  Any requests received after 4:00pm on
Friday will be processed the following business day (Monday) to take
effect on Tuesday.

 
Non-TCP/IP Protocols:

Included in the Office of Information Technology's Long Range Plan is
provide a TCP/IP only ohio.gov backbone.  Our goal is to remove all
Non-TCP/IP protocols (DECnet, SNA, IPX, Appletalk, etc.).  OIT network
engineers will be contacting agencies, boards and commissions, in the
near future, that are still using Non-TCP/IP protocols, to work with
them on determining an alternate solution.

 
__________________________________________________ 

OIT's Goal:
OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

Service Delivery Division's Goal:
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

Customer Suggestions:
Please send your suggestions for improving our network services to
E-mail suggestions at net.state.oh.us Fax 614-644-3349

Network Operations Center (NOC):
Voice:  644-0701 (Columbus Calling Area)  or  800-644-0701 (Outside of
the Columbus Calling Area) 
E-mail:  noc at net.state.oh.us 
World Wide Web: www.das.ohio.gov/ITSD/NetworkServices 

_______________________________________________

Vince Corroto
Network Operations Manager
OIT/SDD/Unified Network Services
Voice:  614-466-7133
E-mail: vince.corroto at oit.ohio.gov

Service, Support, Solutions for Ohio Government

An Equal Opportunity Employer and Provider of ADA Services

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