[OPLINTECH] PC Cop Software
Matt Hoffman
mhoffman@heightslibrary.org
Wed, 6 Apr 2005 15:40:47 -0400
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Actually, the system we're going with will address the issue of paying
for printing in a unique way that doesn't involve staff very much. Yes,
they will have to change paper periodically, but they have to do that
now. In addition, we have customers who come in and regularly print off
200-300-page documents - totally free. This isn't going to stop them,
but unless they've got the cash in their library account to begin with,
they won't be able to run through a couple reams of paper at a time.
There's tons of frivolous printing that goes on at this library and it's
bound to be reduced drastically with the use of this software - provided
the software works, which is always an issue with these systems.
=20
I'm not actually in favor of systems like this, but neither am I against
them. The facts are that if staff has more time to answer reference
questions then the public is being better served. If the customers who
have legitimate reasons to be printing are able to get their prints and
not wait for a gigantic document to print or wait for 20 printouts of a
Pokemon picture to print then the public is being better served. This
is, of course, all contingent of the software doing what it's supposed
to. If not, then, yes, it will have been a waste of tax-payers'
dollars. We'll have to wait and see.
=20
Matt Hoffman
Network Administrator
Cleveland Heights-University Heights Public Library
216-932-3600 x 77284 (fax) 216-932-0932
www.heightslibrary.org <http://www.heightslibrary.org/>=20
=20
-----Original Message-----
From: oplintech-admin@oplin.org [mailto:oplintech-admin@oplin.org] On
Behalf Of JKENZIG
Sent: Wednesday, April 06, 2005 3:27 PM
To: 'OPLINTECH'
Subject: RE: [OPLINTECH] PC Cop Software
Agreed,
Space is always a concern if you don't have it. As far as
staffing though you still have to have staff help with logging the
patrons back on and collecting for print jobs, and refilling printers
etc. I don't see a benefit there. You are just changing the tasks.
=20
If you really must go this route, here is an interesting
solution I've found http://www.spragers.com/PCC/temp.html that may be
less expensive.=20
There is also the Public Web Browser from team software that has
time controls in it. http://www.teamsoftwaresolutions.com/
=20
Jim Kenzig
Network Manager
Cuyahoga County Public Library
=20
_____ =20
From: Matt Hoffman [mailto:.org]=20
Sent: Wednesday, April 06, 2005 3:18 PM
To: JKENZIG
Subject: RE: [OPLINTECH] PC Cop Software
=09
=09
Well, more PC's are not always a possibility. You have problems
of space requirements and of staff involvement. I think that the
primary reasoning for the use of these systems is to get the management
of PC availability out of the hands of the floor staff and into a
scenario where PC availability can more closely follow library policy.
Staff generally feel that having to deal with customers who won't get
off of PC's when others have been waiting is a huge annoyance and a
waste of their time where they could be assisting customers with
reference questions. We're looking at one of these systems right now,
and from the management's standpoint, being able to recoup some costs
from printing and lessening staff involvement are of great importance.
It's a benefit that more customers will be able to use the PC's during
the day. =20
=20
Our policies are going to be very lenient so that even if a
customer has been on a PC for a lengthy period of time, unless another
customer is waiting to use a PC, they will be able to continue using the
PC's. There will be no daily limits, but it may be possible that the
customer might have to switch to another machine if another customer has
signed up to the use the current PC. The fact is that you can make it
fair, as long as you do it the right way.
=20
=09
Matt Hoffman
Network Administrator
Cleveland Heights-University Heights Public Library
216-932-3600 x 77284 (fax) 216-932-0932
www.heightslibrary.org <http://www.heightslibrary.org/>=20
-----Original Message-----
From: oplintech-admin@oplin.org
[mailto:oplintech-admin@oplin.org] On Behalf Of JKENZIG
Sent: Wednesday, April 06, 2005 2:57 PM
To: 'OPLINTECH'
Subject: RE: [OPLINTECH] PC Cop Software
=09
=09
Not really a direct answer to the question and people on
the list have heard this before from me but here goes again...Why are
you going out of your way to limit what your patrons can do? Wouldn't
your money be better spent on buying more workstations so you have more
points of access and wouldn't have to limit the time and also put some
of that aside to buy extra paper? I know these systems are VERY
expensive and require yearly maintence fees. I just don't believe that
they are the way to go to resolve issues with patrons waiting. Is it
really the best way to spend the taxpayers dollars to benefit them?
=20
Jim Kenzig
Network Manager
Cuyahoga County Public Library
_____ =20
From: Mike Hensel [mailto:]=20
Sent: Wednesday, April 06, 2005 2:41 PM
To: OPLINTECH
Subject: [OPLINTECH] PC Cop Software
=09
=09
OPLINTECH:
=20
First, thanks for the information on Tech Connections 6.
=20
Second, I recently had a sales representative from CMS
visit the library to do a demonstration on PC Cop, a time software and
print management system. I was quite impressed with the product. I have
also investigated PC Reservation so I know all about that product.
=20
My question is - has anyone heard any information, good
or bad, on PC Cop. I would like to get a better idea of local use in
Ohio. It is my understanding that CMS has a big portion of the market
out West and is currently trying to expand to the East where PC
Reservation has dominated.=20
=20
Any information would be appreciated.
=20
Thanks,=20
=20
Mike Hensel
Communications & Marketing Manager
London Public Library
20 E. First Street
London, OH 43140
(740) 852-9543 Voice
(740) 852-3691 Fax
www.london.lib.oh.us <http://www.london.lib.oh.us/>=20
henselmi@oplin.org
=20
=20
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<BODY>
<DIV><SPAN class=3D193583219-06042005><FONT face=3DArial color=3D#0000ff =
size=3D2>Actually, the system we're going with will address the issue of =
paying=20
for printing in a unique way that doesn't involve staff very much. =
Yes,=20
they will have to change paper periodically, but they have to do that =
now. =20
In addition, we have customers who come in and regularly print off =
200-300-page=20
documents - totally free. This isn't going to stop them, but =
unless=20
they've got the cash in their library account to begin with, they won't =
be able=20
to run through a couple reams of paper at a time. There's tons of=20
frivolous printing that goes on at this library and it's bound to be =
reduced=20
drastically with the use of this software - provided the software works, =
which=20
is always an issue with these systems.</FONT></SPAN></DIV>
<DIV><SPAN class=3D193583219-06042005><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D193583219-06042005><FONT face=3DArial color=3D#0000ff =
size=3D2>I'm=20
not actually in favor of systems like this, but neither am I against =
them. =20
The facts are that if staff has more time to answer reference questions =
then the=20
public is being better served. If the customers who have =
legitimate=20
reasons to be printing are able to get their prints and not wait for a =
gigantic=20
document to print or wait for 20 printouts of a Pokemon picture to=20
print then the public is being better served. This is, of =
course, all=20
contingent of the software doing what it's supposed to. If not, =
then, yes,=20
it will have been a waste of tax-payers' dollars. We'll have to =
wait and=20
see.</FONT></SPAN></DIV>
<DIV><SPAN class=3D193583219-06042005><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D193583219-06042005><FONT face=3DArial color=3D#0000ff =
size=3D2>
<DIV align=3Dleft><FONT face=3DArial size=3D2>Matt Hoffman<BR>Network=20
Administrator<BR>Cleveland Heights-University Heights Public=20
Library<BR>216-932-3600 x 77284 (fax) 216-932-0932<BR><A=20
href=3D"http://www.heightslibrary.org/">www.heightslibrary.org</A></FONT>=
</DIV></FONT></SPAN></DIV>
<DIV><SPAN class=3D193583219-06042005><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV></DIV>
<DIV><FONT face=3DTahoma size=3D2>-----Original =
Message-----<BR><B>From:</B>=20
oplintech-admin@oplin.org [mailto:oplintech-admin@oplin.org] <B>On =
Behalf Of=20
</B>JKENZIG<BR><B>Sent:</B> Wednesday, April 06, 2005 3:27 =
PM<BR><B>To:</B>=20
'OPLINTECH'<BR><B>Subject:</B> RE: [OPLINTECH] PC Cop=20
Software<BR><BR></DIV></FONT>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff>Agreed,</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff>Space is always a concern if you don't have =
it. As=20
far as staffing though you still have to have staff help with logging =
the=20
patrons back on and collecting for print jobs, and refilling printers=20
etc. I don't see a benefit there. You are just changing the=20
tasks.</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff></FONT></SPAN> </DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT =
color=3D#0000ff>If=20
you really must go this route, here is an interesting solution I've=20
found <A=20
=
href=3D"http://www.spragers.com/PCC/temp.html">http://www.spragers.com/PC=
C/temp.html</A> that=20
may be less expensive. </FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff>There is also the Public Web Browser from team =
software that has=20
time controls in it. <A=20
=
href=3D"http://www.teamsoftwaresolutions.com/">http://www.teamsoftwaresol=
utions.com/</A></FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff></FONT></SPAN> </DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT =
color=3D#0000ff>Jim=20
Kenzig</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff>Network Manager</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff>Cuyahoga County Public Library</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D639342319-06042005><FONT=20
color=3D#0000ff></FONT></SPAN> </DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> Matt Hoffman [mailto:.org]=20
<BR><B>Sent:</B> Wednesday, April 06, 2005 3:18 PM<BR><B>To:</B>=20
JKENZIG<BR><B>Subject:</B> RE: [OPLINTECH] PC Cop=20
Software<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=3D584231119-06042005><FONT face=3DArial =
color=3D#0000ff=20
size=3D2>Well, more PC's are not always a possibility. You have =
problems=20
of space requirements and of staff involvement. I think that the =
primary=20
reasoning for the use of these systems is to get the management of PC=20
availability out of the hands of the floor staff and into a scenario =
where PC=20
availability can more closely follow library policy. Staff =
generally=20
feel that having to deal with customers who won't get off of PC's when =
others=20
have been waiting is a huge annoyance and a waste of their time where =
they=20
could be assisting customers with reference questions. We're =
looking at=20
one of these systems right now, and from the management's standpoint, =
being=20
able to recoup some costs from printing and lessening staff =
involvement are of=20
great importance. It's a benefit that more customers will =
be able=20
to use the PC's during the day. </FONT></SPAN></DIV>
<DIV><SPAN class=3D584231119-06042005><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D584231119-06042005><FONT face=3DArial =
color=3D#0000ff size=3D2>Our=20
policies are going to be very lenient so that even if a customer has =
been on a=20
PC for a lengthy period of time, unless another customer is waiting to =
use a=20
PC, they will be able to continue using the PC's. There will be =
no daily=20
limits, but it may be possible that the customer might have to switch =
to=20
another machine if another customer has signed up to the use the =
current=20
PC. The fact is that you can make it fair, as long as you do it =
the=20
right way.</FONT></SPAN></DIV>
<DIV><SPAN class=3D584231119-06042005><FONT face=3DArial =
color=3D#0000ff=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D584231119-06042005><FONT face=3DArial =
color=3D#0000ff size=3D2>
<DIV align=3Dleft><FONT face=3DArial size=3D2>Matt Hoffman<BR>Network=20
Administrator<BR>Cleveland Heights-University Heights Public=20
Library<BR>216-932-3600 x 77284 (fax) 216-932-0932<BR><A=20
=
href=3D"http://www.heightslibrary.org/">www.heightslibrary.org</A></FONT>=
</DIV></FONT></SPAN></DIV>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr =
align=3Dleft><FONT=20
face=3DTahoma size=3D2>-----Original Message-----<BR><B>From:</B>=20
oplintech-admin@oplin.org [mailto:oplintech-admin@oplin.org] <B>On =
Behalf Of=20
</B>JKENZIG<BR><B>Sent:</B> Wednesday, April 06, 2005 2:57 =
PM<BR><B>To:</B>=20
'OPLINTECH'<BR><B>Subject:</B> RE: [OPLINTECH] PC Cop=20
Software<BR><BR></FONT></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D405555118-06042005><FONT=20
color=3D#0000ff>Not really a direct answer to the question and =
people on the=20
list have heard this before from me but here goes again...Why are =
you going=20
out of your way to limit what your patrons can do? Wouldn't =
your money=20
be better spent on buying more workstations so you have more points =
of=20
access and wouldn't have to limit the time and also put some of =
that=20
aside to buy extra paper? I know these systems are VERY =
expensive and=20
require yearly maintence fees. I just don't believe that =
they=20
are the way to go to resolve issues with patrons waiting. Is it =
really the=20
best way to spend the taxpayers dollars to benefit =
them?</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D405555118-06042005><FONT=20
color=3D#0000ff></FONT></SPAN> </DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D405555118-06042005><FONT=20
color=3D#0000ff>Jim Kenzig</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D405555118-06042005><FONT=20
color=3D#0000ff>Network Manager</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D405555118-06042005><FONT=20
color=3D#0000ff>Cuyahoga County Public =
Library</FONT></SPAN></DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr =
align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> Mike Hensel [mailto:] =
<BR><B>Sent:</B>=20
Wednesday, April 06, 2005 2:41 PM<BR><B>To:</B> =
OPLINTECH<BR><B>Subject:</B>=20
[OPLINTECH] PC Cop Software<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial=20
size=3D2>OPLINTECH:</FONT></SPAN></DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial =
size=3D2>First, thanks=20
for the information on Tech Connections 6. </FONT></SPAN></DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial =
size=3D2>Second, I=20
recently had a sales representative from CMS visit the =
library to=20
do a demonstration on PC Cop, a time software and print =
management=20
system. I was quite impressed with the product. I have also =
investigated PC=20
Reservation so I know all about that product.</FONT></SPAN></DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial size=3D2>My =
question is -=20
has anyone heard any information, good or bad, on PC Cop. I would =
like to=20
get a better idea of local use in Ohio. It is my understanding =
that CMS has a big portion of the market out West =
and is=20
currently trying to expand to the East where PC Reservation has =
dominated. </FONT></SPAN></DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial =
size=3D2>Any information=20
would be appreciated.</FONT></SPAN></DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial=20
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D586392918-06042005><FONT face=3DArial =
size=3D2>Thanks,=20
</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2>Mike=20
Hensel</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 =
size=3D2>Communications &=20
Marketing Manager</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2>London =
Public=20
Library</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2>20 =
E. First=20
Street</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 =
size=3D2>London, OH=20
43140</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2>(740) =
852-9543=20
Voice</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2>(740) =
852-3691=20
Fax</FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2><A=20
=
href=3D"http://www.london.lib.oh.us/">www.london.lib.oh.us</A></FONT></DI=
V>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 size=3D2><A=20
=
href=3D"mailto:henselmi@oplin.org">henselmi@oplin.org</A></FONT></DIV>
<DIV align=3Dleft><FONT face=3DArial color=3D#800000 =
size=3D2></FONT> </DIV>
<DIV> </DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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