[OPLINTECH] Adobe Reader 7.0

[Philip Robinette]

Amy,

Several programs such as Adobe Reader, RealPlayer, and Windows Media Player need to write user preference settings in the registry on first use.  If your security policies prevent writing to the registry, the programs will return errors.  Moreover if you grant registry access but also use mandatory user profiles and/or drive locking hardware or software, the registry entries will not be retained the next time the user logs on.

You don't identify your operating system or security.  If you have computers granted by the Gates Foundation, then OPLIN Support can help you, and WebJunction maintains the PAComputing site http://pacomputing.webjunction.org/do/Home.  There is also a "Gateslib" user forum in Yahoo! Groups.  If you are using the PAComputing Security Tool on a nongranted computer, there are forums at http://www.webjunction.org/forums/forum.jspa?forumID=35 and http://securepc.org/forum/cgi-bin/yabb/YaBB.cgi#PACST_cat.  If you have a Windows Domain, Microsoft provides extensive support on their website and user forums.

Whatever your security (assuming Microsoft Windows NT or better), you will have to grant public users access to the registry, change mandatory profiles to standard profiles, unlock any hardware or software drive locking system, and, for good measure, add temporary membership to the "Power Users" or "Administrators" group.  The tools provided by the Gates Foundation or PAComputing automate some, but not all these steps.  Then log on to each public user profile and run the new software to create the preference settings.  Finally, log back on as an administrator and reapply all your security, remembering especially to reset group membership to only "Users" for the public users.  For mandatory profiles in a Domain, copy the users' ntuser.dat files to the roaming profiles and rename them ntuser.man.

Alternatively, you might get away with loading the ntuser files as hives in Registry Editor and importing a standard set of preferences for the software to each.

Franklin Public Library
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