[OPLINTECH] USB Drives

[JKENZIG]

Hi Dave,

It can be a few things going on.  One thing that we have found that
helps is installing the latest version of Windows Mobile Active Sync.
It has updated and additional USB drivers that help.  If you uninstall
it then,  the drivers stay on the system.  Next make sure that you put a
key in every usb port as admin(cleanslate disabled) so the drivers get
installed to each one.

 

   I don't see that you have mentioned trying to hold the shift key down
when inserting the usb key drive.   This bypasses the installation on U3
drives and works for some others.  Give that a shot, ymmv.

 

I would also suggest that you disable cleanslate first prior to
installing activesync and plugging the key in each device so the drivers
remain on the system. 

 

I also noticed that Cleanslate has a KB on this issue for their latest
version http://www.fortresgrand.com/support/kbviewarticle.asp?ID=1001109

Solution... reboot computer if drive is not recognized... ya right. 

 

Regards,

Jim Kenzig

Software Applications Engineer

Cuyahoga County Public Library 

 

From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org]
On Behalf Of dave menninger
Sent: Friday, June 04, 2010 10:04 AM
To: oplintech at oplin.org
Subject: [OPLINTECH] USB Drives

 

Hello OPLINTECH,

 

I'm long time reader, first time poster.  I'm in the Computer Services
department at the Public Library of Cincinnati and Hamilton County.
We've recently been having big problem cropping up with USB drives on
our public devices for our patrons to use.  So my request here is a
two-parter.  First I'm interested in what other libraries are doing.
Second, I'd be interested to hear if anyone has some ideas on
troubleshooting this specific problem we're having.

 

How many of you are allowing patrons to use their own USB drives on the
public PCs and is there anything special you do to allow this?

 

Here's the problem we're having:  We have recently been rolling out a
large number of new computers and they're set up differently than
anything we've put out before.  When we build the machines and test
them, USB flash drives work perfectly.  After some unknown about of time
after putting them out in the public - on the scale of days to weeks -
they get to the point where inserting USB drive brings up the Found New
Hardware Wizard.  This in turn brings up a box asking for an
administrator password since you must be administrator to install new
devices.  This whole process makes it impossible for patrons to use USB
drives.  An interesting thing is that if you put in an administrator's
credentials and follwo through the wizard, it claims that the device
driver is unsigned and you have to tell it to continue anyway.  It's not
clear to us what could cause this behavior to crop up on a machine where
it initially was working just fine.

 

Here's a little more background on the machines:  They're Windows XP,
they're imaged using Altiris Deployment Console, they have CleanSlate,
they're on a Windows domain and have domain users, the users have no
roaming profile.  Let me know what other info might be relevant.

 

Finally, I'll say thanks in advance for any feedback that anyone out
there might have.  We'd really appreciate it since we're feeling a bit
stumped by this right now.

 

Thanks!

 

Dave Menninger

PC Specialist

The Public Library of Cincinnati and Hamilton County

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