[OPLINTECH] USB Drives

[dave menninger]

Jim,

Thanks so much for your suggestions.  I will definitely be trying these
ideas out.

~Dave

On Mon, Jun 7, 2010 at 7:49 AM, JKENZIG <JKENZIG at cuyahogalibrary.org> wrote:

>  Hi Dave,
>
> It can be a few things going on.  One thing that we have found that helps
> is installing the latest version of Windows Mobile Active Sync.  It has
> updated and additional USB drivers that help.  If you uninstall it then,
>  the drivers stay on the system.  Next make sure that you put a key in every
> usb port as admin(cleanslate disabled) so the drivers get installed to each
> one.
>
>
>
>    I don’t see that you have mentioned trying to hold the shift key down
> when inserting the usb key drive.   This bypasses the installation on U3
> drives and works for some others.  Give that a shot, ymmv.
>
>
>
> I would also suggest that you disable cleanslate first prior to installing
> activesync and plugging the key in each device so the drivers remain on the
> system.
>
>
>
> I also noticed that Cleanslate has a KB on this issue for their latest
> version http://www.fortresgrand.com/support/kbviewarticle.asp?ID=1001109
>
> Solution… reboot computer if drive is not recognized… ya right.
>
>
>
> Regards,
>
> *Jim Kenzig*
>
> *Software Applications Engineer***
>
> Cuyahoga County Public Library
>
>
>
> *From:* oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org] *On
> Behalf Of *dave menninger
> *Sent:* Friday, June 04, 2010 10:04 AM
> *To:* oplintech at oplin.org
> *Subject:* [OPLINTECH] USB Drives
>
>
>
> Hello OPLINTECH,
>
>
>
> I'm long time reader, first time poster.  I'm in the Computer Services
> department at the Public Library of Cincinnati and Hamilton County.  We've
> recently been having big problem cropping up with USB drives on our public
> devices for our patrons to use.  So my request here is a two-parter.  First
> I'm interested in what other libraries are doing.  Second, I'd be interested
> to hear if anyone has some ideas on troubleshooting this specific problem
> we're having.
>
>
>
> How many of you are allowing patrons to use their own USB drives on the
> public PCs and is there anything special you do to allow this?
>
>
>
> Here's the problem we're having:  We have recently been rolling out a large
> number of new computers and they're set up differently than anything we've
> put out before.  When we build the machines and test them, USB flash drives
> work perfectly.  After some unknown about of time after putting them out in
> the public - on the scale of days to weeks - they get to the point where
> inserting USB drive brings up the Found New Hardware Wizard.  This in turn
> brings up a box asking for an administrator password since you must be
> administrator to install new devices.  This whole process makes it
> impossible for patrons to use USB drives.  An interesting thing is that if
> you put in an administrator's credentials and follwo through the wizard, it
> claims that the device driver is unsigned and you have to tell it to
> continue anyway.  It's not clear to us what could cause this behavior to
> crop up on a machine where it initially was working just fine.
>
>
>
> Here's a little more background on the machines:  They're Windows XP,
> they're imaged using Altiris Deployment Console, they have CleanSlate,
> they're on a Windows domain and have domain users, the users have no roaming
> profile.  Let me know what other info might be relevant.
>
>
>
> Finally, I'll say thanks in advance for any feedback that anyone out there
> might have.  We'd really appreciate it since we're feeling a bit stumped by
> this right now.
>
>
>
> Thanks!
>
>
>
> Dave Menninger
>
> PC Specialist
>
> The Public Library of Cincinnati and Hamilton County
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mail.oplin.org/pipermail/oplintech/attachments/20100608/c9e3077a/attachment.html