[OPLINTECH] Yahoo mail issue

[Steve Frappier]

I am not sure if this relates to the issue (maybe it is coincidental), but
according to downrightnow.com/yahoomail, Yahoo mail has had 19 outages over
the last 12 hours.  I have seen this on other days recently, as well. 

 

Steve 

_____________________________________

Steve Frappier, Systems Administrator

Williams County Public Library

107 E High Street

Bryan OH 43506

 

419-636-6734 x270 phone

419-519-0621 mobile

419-630-0408 fax

 

             <http://mywcpl.org/> mywcpl.org

  _____  

From: oplintech-bounces at lists.oplin.org
[mailto:oplintech-bounces at lists.oplin.org] On Behalf Of Jim Lack
Sent: Wednesday, December 14, 2011 12:13 PM
To: oplintech at oplin.org
Subject: [OPLINTECH] Yahoo mail issue

 

I was wondering if anyone has come across the following problem with Yahoo
mail.  In our Public computer center, we are running Windows 7 along with
Internet Explorer 9.  We have had a number of patrons comment that when they
are in their Yahoo mail, Yahoo mail will all of a sudden lock up on them.
The only way around this is to kill the IE session and have them get back
into their email.  We have suggested trying a different browser to see if
the same thing happens.  According to one patron, it happens in Firefox as
well, so it doesn't appear to be a browser specific problem.  What is
frustrating is when we try to troubleshoot this problem, we cannot duplicate
the problem.  I have seen it happen on more than one occasion but when we
sit down and try to duplicate the issue, we cannot get it to fail.  This is
a random issue and does not happen all the time.  I don't recall us having
any complaints when we were running Windows XP and older versions of web
browsers on our previous computers.  We use mandatory profiles for our
Public computer logins (Children's, Teens and Adults).  So far, this problem
has only been reported in the Adult area so I do not know if it is just tied
to the Adult profile.  Then again, I don't know how often Teens or Children
are getting in and using Yahoo mail.  If anyone has any suggestions on how
to troubleshoot this issue, can you send them our way?

 

Thanks in Advance,

 

 

Jim Lack

Network Manager

Rocky River Public Library

1600 Hampton Rd.

Rocky River, OH  44116

440-333-7610 x3765

 

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