[OPLINTECH] Yahoo mail issue

[Chad Neeper]

Could the problem perhaps be related to a plug-in/add-on? Adobe Flash, 
for example. That same version would be used in both FF and IE. 
Something like that could be a common denominator.

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

/Full LAN/WAN consulting services -- Specialized in libraries and schools/

On 12/14/2011 12:13 PM, Jim Lack wrote:
>
> I was wondering if anyone has come across the following problem with 
> Yahoo mail.  In our Public computer center, we are running Windows 7 
> along with Internet Explorer 9.  We have had a number of patrons 
> comment that when they are in their Yahoo mail, Yahoo mail will all of 
> a sudden lock up on them.  The only way around this is to kill the IE 
> session and have them get back into their email.  We have suggested 
> trying a different browser to see if the same thing happens.  
> According to one patron, it happens in Firefox as well, so it doesn’t 
> appear to be a browser specific problem.  What is frustrating is when 
> we try to troubleshoot this problem, we cannot duplicate the problem.  
> I have seen it happen on more than one occasion but when we sit down 
> and try to duplicate the issue, we cannot get it to fail.  This is a 
> random issue and does not happen all the time.  I don’t recall us 
> having any complaints when we were running Windows XP and older 
> versions of web browsers on our previous computers.  We use mandatory 
> profiles for our Public computer logins (Children’s, Teens and 
> Adults).  So far, this problem has only been reported in the Adult 
> area so I do not know if it is just tied to the Adult profile.  Then 
> again, I don’t know how often Teens or Children are getting in and 
> using Yahoo mail.  If anyone has any suggestions on how to 
> troubleshoot this issue, can you send them our way?
>
> Thanks in Advance,
>
> Jim Lack
>
> Network Manager
>
> Rocky River Public Library
>
> 1600 Hampton Rd.
>
> Rocky River, OH  44116
>
> 440-333-7610 x3765
>
>
>
> _______________________________________________
> OPLINTECH mailing list
> OPLINTECH at lists.oplin.org
> http://lists.oplin.org/mailman/listinfo/oplintech
> Search: http://oplin.org/techsearch
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.oplin.org/pipermail/oplintech/attachments/20111214/6a166f34/attachment.html